Jennie May
Diamondhead,MS
Summary
Aviation professional skilled in operating variety of aircraft with focus on safety and efficiency. Known for seamless team collaboration and adaptability in dynamic environments, with strong emphasis on precision and reliability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bay Town Inn
09.2022 - 01.2024
- Trusted key holder
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Flightline First
02.2020 - 08.2022
- Marshaled hundreds of aircraft including directing, facilitating and parking all arriving, departing and towed aircrafts in accordance with safety policy and procedures.
- Collaborated vital information with pilots fulfilling fuel orders, transportation, luggage and towing limits.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pipeline Observer
KCSI Aerial Patrol
04.2019 - 04.2020
- Maintained regular contact with pipeline and oil field operators, preventing reportable releases and incidents from petroleum pipelines and oil fields.
- Reported to pipeline and oil field operators with accurate aerial data.
- Evaluated new and ongoing conflicts to identify and resolve issues.
- Implemented duties required as safety pilot.
Education
Instrument And Commercial Ratings
Apollo Aviation
Gulfport, MSAssociate of Arts - Fashion Design And Marketing
American InterContinental University
Atlanta, GA01-2004
Skills
- ASEL, AMEL, Instrument, Commercial Pilot
- 1,000 Total Time
- Line Service Technician in aviation
- Pipeline Observer
- 2D LT, Civil Air Patrol
- NATA Safety 1st Certified
- CSR in aviation
- Proficient in American Sign Language
- Active member in Nola 99s and WAI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ASEL, AMEL, Instrument, and Commercial rated.
Affiliations
- Civil Air Patrol
- Women in Aviation
- Nola 99s
Timeline
Customer Service Representative
Bay Town Inn
09.2022 - 01.2024
Customer Service Representative
Flightline First
02.2020 - 08.2022
Pipeline Observer
KCSI Aerial Patrol
04.2019 - 04.2020
Instrument And Commercial Ratings
Apollo Aviation
Associate of Arts - Fashion Design And Marketing
American InterContinental University
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