Jennie Mendonca
Corona,CA
Summary
Motivated administrative assistant with more than five years experience. With a proven track record to deliver customer satisfaction. Skilled in budget management and team leadership, I excel in building relationships and driving performance metrics to achieve organizational goals. A team player who fosters collaboration and resolve conflicts effectively. Proficient in Microsoft computer systems.
Overview
15
15
years of professional experience
Work History
Customer Experience Leader
PetSmart
Lake Elsinore, CA
04.2025 - Current
- Led initiatives to enhance customer satisfaction and loyalty across multiple channels.
- Implemented feedback mechanisms to gather customer insights and drive continuous improvement.
- Oversaw performance metrics to ensure alignment with organizational goals for customer experience enhancement.
- Drive targeted upselling strategies that boosted revenue through Membership Treats program and online activations.
- Duties include cashier, stock, petcare, online orders, shipping from store orders, supervise up to 7 employees. Become knowledgeable about the pets and petcare, close out the cash registers balance the safe, lock up and open the store. Answer phone calls.
Executive Director of Children's Church
Legacy Church
Albuquerque, NM
02.2021 - 05.2021
- Managed budgeting processes across three campuses, ensuring resource allocation aligned with strategic priorities, and department needs.
- Evaluated program outcomes, create monthly curriculum, train, recruit and hire new employees and volunteers for a well staffed program.
- Forge strong relationships with patrons of the church. Provide a safe space for complaints and effectively addressing issues with parents and their children.
- Managed a diverse team of professionals, and volunteers fostering a collaborative work environment for increased productivity, safety and maintain high moral.
- Payroll entry, time sheet approval, data entry, tech savvy, proficient in Excel, Microsoft Outlook, Microsoft Word, Apple Pages and Google Sheets.
Assistant Director
The Show Up Dad Foundation
Corona, CA
05.2021 - 01.2025
- Developed and implemented strategic initiatives to enhance and empower father for family engagement.
- Managed communications strategies, increasing awareness of fatherhood issues within the community.
- Oversaw research, recruitment and scheduling of new high profile podcast guests. Developing strong relationships with like minded professionals.
- Assisted the Director in developing innovative programs to improve family and father coaching.
- Planned and executed successful special events and conferences. Book Travel arrangements for the entire team.
- Podcast co-host, public speaker and family life coach.
- Create social media infographics using Canva, manage online Shopify store, process online orders, organize files and maintain email communication.
Volunteer Coordinator
Legacy Church
Albuquerque, NM
08.2020 - 02.2021
- Organize and conduct training classes to enhance volunteer onboarding placement satisfaction and engagement processes.
- Facilitated communication between volunteers and church leadership across four campuses and multiple ministry departments to ensure daily operations success.
- Assisted in planning and executing large-scale events, ensuring effective use of resources and volunteer efforts.
- Maintained detailed records of volunteer course completion, service history and background check information.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Excellent telephone etiquette. Proficient in Excel, Outlook, Word, internet, fax machines, printer/copiers, zebra printers and mail machines.
- Strong interpersonal skills.
Pastoral Care Administrative Assistant
Legacy Church
Albuquerque, NM
02.2011 - 06.2017
- Managed scheduling and calendar coordination for six pastors appointments, travel and events.
- Order supplies and assist in preparation of materials for events, classes, weddings, funerals and outreach programs.
- Supported administrative tasks, including filing, data entry, and document management. Maintain copier, fax, mailroom. Proficient in Excel, Word, Outlook, Google Sheets.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, via email, phone calls and written request forms. addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Valley High School
Albuquerque, NM05.2002
Skills
Customer satisfaction
Performance metrics
Upselling strategies
Feedback mechanisms
Budget management
Team leadership
Volunteer recruitment
Event planning
Data entry accuracy
Relationship building
Conflict resolution
Microsoft Excel proficiency
Time management
Online order processing
Timeline
Customer Experience Leader
PetSmart
04.2025 - Current
Assistant Director
The Show Up Dad Foundation
05.2021 - 01.2025
Executive Director of Children's Church
Legacy Church
02.2021 - 05.2021
Volunteer Coordinator
Legacy Church
08.2020 - 02.2021
Pastoral Care Administrative Assistant
Legacy Church
02.2011 - 06.2017
High School Diploma -
Valley High School