Jennie Moody
Milan,IL
Summary
Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. Recognized for long
hours, commitment to customers, attention to detail, professionalism, and follow-up. Developed and implemented
improved policies and procedures, resulting in improved efficiency and productivity.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
Moline, Illinois
04.2024 - Current
- Monitoring your handheld device constantly for new orders that need fulfillment
- Reviewing all items requested by the customer and formulating the most efficient shopping route
- Navigating the store quickly to locate every product on the list
- Ensuring you select the exact varieties, sizes, flavors, and quantities per the customer‘s specifications
- Double and triple checking for accuracy before checkout
- Bagging cold/frozen foods separately from pantry items
- Carefully packing eggs, chips, bread, and other fragile items to avoid damage
- Staging completed orders neatly in the refrigerated & non-refrigerated pickup zones
- Loading orders into the correct customer vehicles at pickup
- Delivering orders directly to customer houses for delivery orders
- Providing stellar customer service through every step of the process!
Technical Support Representative
StarTek
Mansfield, OH
08.2023 - 04.2024
- Resolving IT support requests from employees.
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings, and permissions to fix computer issues.
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
ER Registration Clerk
Avita Health
Ontario, OH
07.2019 - 06.2023
- Greeting patients and visitors
- Collecting information about patient insurance coverage, medical history and need for emergency care
- Managing patient intake forms by explaining paperwork to patients, ensuring the completion of paperwork, filing forms and protecting patient confidentiality
- Communicating department policies and enforcing rules within the ER waiting room
- Preparing and distributing patient identification bands
- Coordinating and assisting with transporting patients to assigned rooms
- Performing administrative tasks like answering the phone, filing paperwork, maintaining the admissions desk area, collecting payments and assisting visitors
Claims Representative
StarTek
Mansfield, OH
05.2017 - 07.2019
- Coordinate investigative efforts ensuring appropriateness. provide thorough review of contested claims.
- Research problem claims accounts, reverse and reprocess as necessary.
- Responsible to help work special projects with respect to overpayments.
- Summarize claims in excess of authority and submit to manager for approval.
- Create a estimate of damages for 1st and 3rd party material damage.
- Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature.
- Ensure that claims payments are issued in a timely and accurate manner.
- Mentor and provide leadership to less experienced claims associates.
- Assist with file reviews and file audits as needed.
- Provide support to claim staff on client specific teams.
- Inspect damages and prepare written estimates of repair or replacement.
- Under limited supervision, responsible for making accurate decisions on specialty claim settlements.
- Determine exposure, establish adequate reserves and make timely adjustments as required.
- Partner with special investigation unit and subrogation to identify fraud and subrogation opportunities.
- Apply appropriate interventions and follow up on identified projects.
- Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel.
- Determine company liability of COB claims based on COB rules and other insurance processing.
- Take action independently, seek new opportunities, and strive to see projects to completion.
- Assist the assistant director for administration with the preparation of financial statements and operating reports.
- Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome.
- Meet and communicate with claimants, legal counsel, and third-parties.
- Timely and accurate filing and billing of all customer transactions (billing, invoices, and insurance claims).
Bakery Clerk
HyVee Foods
Moline, IL
09.2014 - 06.2015
- Greeting customers and offering assistance
- Answering questions and recommending products to customers
- Weighing and counting baked goods selected by customers and then assigning a price
- Packaging purchased baked goods in boxes and bags
- Completing sales transactions
- Cleaning the bakery sales counter, display case, food prep and kitchen areas
- Assisting with baking tasks like mixing dough or checking ovens as needed
- Decorating cupcakes, cakes, cookies and other baked goods as needed
Cashier
Walmart
Moline, IL
08.2012 - 05.2013
- Smile, greet, and thank customers with a positive attitude
- Stand for long periods of time while checking out customers quickly and accurately
- Keep your area clean and presentable
- Answer customer questions and help them with their needs
- Be available to assist associates across the store as needed
Bakery Clerk
Jewel Osco
Moline, Illinois
10.2008 - 07.2011
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Operated cash register to process customer orders accurately and efficiently.
- Received incoming shipments of ingredients and supplies for baking operations.
- Assisted in developing new recipes for baked goods based on customer feedback.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
Education
Diploma - Medical Coding And Billing
Brown Mackie College
Bettendorf, IA07-2014
High School Diploma -
Rock Island High School
Rock Island, IL06-2008
Skills
- Customer Service - 5 years
- Call Center- 3 years
- Customer Care - 5 years
- CSR - 5 years
- Cash handling
- Data Entry
Timeline
Online Personal Shopper
Walmart
04.2024 - Current
Technical Support Representative
StarTek
08.2023 - 04.2024
ER Registration Clerk
Avita Health
07.2019 - 06.2023
Claims Representative
StarTek
05.2017 - 07.2019
Bakery Clerk
HyVee Foods
09.2014 - 06.2015
Cashier
Walmart
08.2012 - 05.2013
Bakery Clerk
Jewel Osco
10.2008 - 07.2011
Diploma - Medical Coding And Billing
Brown Mackie College
High School Diploma -
Rock Island High School