Jennie Morgan
Appomattox,3
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Centra Health - Lynchburg, VA
Lynchburg, VA
01.2018 - Current
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected payments from patients for services rendered.
- Registered patients and scheduled appointments.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Maintained confidentiality of records relating to clients' treatment
- Submitted diagnosis and procedure codes for insurance companies.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Front Office Coordinator
Central Virginia Family Physicians
Lynchburg, VA
10.2003 - 11.2017
- Performed administrative support tasks, completing duties within required timeframes.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Assisted with filing paperwork both electronically and manually.
- Responded to customer inquiries via telephone or email in a professional manner.
- Updated customer contact information in database systems.
- Maintained general office organization and cleanliness.
- Prepared invoices, letters, memos, and other documents as required by management.
Education
High School Diploma -
Appomattox County High School
Appomattox, VA06-1989
Some College (No Degree) - Medical Office Assistance
Central Virginia Community College
Lynchburg, VASkills
- Multitasking and Organization
- Problem-Solving
- Phone and Email Etiquette
- Computer Skills
- Insurance Verification
- ICD-10 Coding
- Medical Records Maintenance
- EMR Software
- HIPAA Compliance
- Knowledge of medical terminology
- Follow-up skills
- Patient Care
- Patient Screening
- Positive Attitude
- Patient Referrals
- Spreadsheet tracking
- Attention to Detail
Timeline
Medical Office Assistant
Centra Health - Lynchburg, VA
01.2018 - Current
Front Office Coordinator
Central Virginia Family Physicians
10.2003 - 11.2017
High School Diploma -
Appomattox County High School
Some College (No Degree) - Medical Office Assistance
Central Virginia Community College
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