Jennie Morgan
Mae
Las Cruces,New Mexico
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and systems.
Organized and motivated food service industry professional. Eager to apply acquired time management and organizational skills in a challenging environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/To-Go Specialist
Olive Garden
Las Cruces, NM
01.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restaurant Manager
Cracker Barrel Old County Store
Northglenn, CO
10.2021 - 12.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
Restaurant Manager
Cracker Barrel Old County Store
Colorado Springs, CO
08.2021 - 10.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Employee Training Coordinator
Cracker Barrel Old County Store
Las Cruces, NM
05.2013 - 08.2021
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Assessed existing organizational training programs and employee knowledge-base to identify gaps in key skill areas.
- Documented and maintained training records and database of related curriculum materials.
- Coached employees in developing and achieving individual performance goals.
- Supported onboarding of new employees by hosting orientation sessions.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
Education
GED -
Las Cruces High School
Las Cruces, NM05.1986
Skills
- Restaurant Operations Management
- Problem-Solving
- Money Handling
- Supply Ordering and Management
- Training and Onboarding
- Health Code Compliance
- Monitoring Food Preparation
- Front of House Management
- Back of House Management
Accomplishments
- Led team to achieve the top 10 out of 650 restaurants in the company for employee retention earning recognition from upper management.
- Employee Training Coordinator of the year award for the district in 2016
- Recognized as Employee of the year 2011 and 2012 for outstanding performance and team contributions.
Certification
- Food Protection Manager Training & Certified - 2023
- Alcohol training and Certified
- Employee Training Coordinator, Cracker Barrel Old Country Store - 2013-2021
Timeline
Server/To-Go Specialist
Olive Garden
01.2022 - Current
Restaurant Manager
Cracker Barrel Old County Store
10.2021 - 12.2021
Restaurant Manager
Cracker Barrel Old County Store
08.2021 - 10.2021
Employee Training Coordinator
Cracker Barrel Old County Store
05.2013 - 08.2021
GED -
Las Cruces High School
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