Jennie M. Richards
Customer Service Representative
Goodyear,AZ
Summary
Areas of expertise include but are not limited to training, problem solving, soft sales, and excellent customer service. Knowledge of excel, word, MS office, outlook, and power point. Motivated and punctual with strong organizational and prioritization abilities. Offering exceptional communication abilities and natural aptitude for problem-solving, eager to learn and develop in dynamic environment. Delivers attention to detail and adaptability, ready to use and develop organizational skills and customer service acumen.
Overview
15
15
years of professional experience
Work History
Field Representative
Mueller Reports
12.2023 - Current
- Completed paperwork in full, on time and with high accuracy.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Presented professional image consistent with company's brand values.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
EXP Ops - Agent 1
GlobalTranz/WWEX
01.2021 - 07.2023
- Assisted with accounts payable, coordinate the movement of freight domestically, ensuring timely and safe delivery of logistics
- Recognize and respond effectively to resolve cargo issues while maintaining 100% accuracy of contract documentation and database information
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Certified Pharmacy Technician
Humana Mail Order Pharmacy
11.2013 - 10.2020
- State Board certified Licensed Pharmacy Technician with a solid history in Pharmacy and office management, accounts payable/receivable, gathering information on policies and procedures for the training of new hires
- Utilized critical thinking to solve problems and de-escalate calls, maintain patient profiles, place refills on medications, process orders, answer calls, requests, or questions
- Assisted with various programs transfer members to Pharmacists for clinical questions or to complete Comprehensive Medication Reviews and provided excellent customer service
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Clinical Services
Humana RightSource Pharmacy
09.2013 - 10.2020
- Input prescriptions during temporary employment through staffing agency
- Answered phones to assist members with refills, changing qty., and day supply, submit to insurance, transferred to Pharmacist for clinical questions, provide estimated co-pay prices, updated address, phone #, allergies, and medical conditions
- Worked closely with Pharmacist to answer clinical questions for members
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
Certified Pharmacy Technician
Safeway Pharmacy
09.2012 - 09.2013
- Counted and labeled prescriptions with correct item and quantity.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Set up and modified patient profiles to include current medications and insurance details.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Pharmacy Technician
Walmart Pharmacy
04.2010 - 09.2012
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
GED -
Skills
- Goal-oriented mindset
- Customer Relations
- Sales knowledge
- Effective negotiation
- Route coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsPaid sick leave4-day work weekPaid time offFlexible work hoursPersonal development programsTimeline
Field Representative - Mueller Reports
12.2023 - Current
EXP Ops - Agent 1 - GlobalTranz/WWEX
01.2021 - 07.2023
Certified Pharmacy Technician - Humana Mail Order Pharmacy
11.2013 - 10.2020
Clinical Services - Humana RightSource Pharmacy
09.2013 - 10.2020
Certified Pharmacy Technician - Safeway Pharmacy
09.2012 - 09.2013
Certified Pharmacy Technician - Walmart Pharmacy
04.2010 - 09.2012
Estrella Community College - GED,