Jennie Murillo
Lancaster,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Tax Specialist
H&R Block
Lancaster, CA
11.2024 - Current
- Provided guidance to clients regarding changes in federal, state, and local laws that may affect them financially.
- Conducted client interviews to gather necessary documentation and information for tax preparation.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
- Referred tax professionals according to client needs.
- Advised clients on tax planning strategies to minimize liabilities and maximize returns.
Shift Manager
Taco Bell Restaurant
Lancaster, CA
12.2023 - Current
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with health and safety regulations.
- Recommended opportunities for growth and advancement to motivate employees.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Reviewed financial statements to meet targets during shift.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Coached employees on interactions with customers to drive exceptional service.
Office Manager
Murillo's Vinyl Fencing LLC
Lancaster, CA
07.2016 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Administered payroll and maintained proper documentation of employee personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Assistant Manager
Panda Express
Lancaster, CA
03.2015 - 06.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ02-2023
Bachelor of Science - Business
University of Phoenix
Tempe, AZSkills
- Tax planning
- Tax return preparation
- Tax law
- Income tax accounting
- Customer service
- Office Administration
- Payroll administration
- Scheduling management
- Record keeping
- Employee training
- Team leadership
- Client relationship management
- Bookkeeping
- Financial reporting
- Mail handling
- Clear oral/written communication
- Team bonding
- Staff hiring
- Document management
- Sales forecasting
Languages
Spanish
Native/ Bilingual
Timeline
Tax Specialist
H&R Block
11.2024 - Current
Shift Manager
Taco Bell Restaurant
12.2023 - Current
Office Manager
Murillo's Vinyl Fencing LLC
07.2016 - Current
Assistant Manager
Panda Express
03.2015 - 06.2023
Associate of Arts - Business
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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