Jennie O’Donnell
Seagrove,NC
Summary
Experienced in coordinating training activities and maintaining vendor relationships to optimize supply chain costs. Developed marketing strategies aimed at increasing brand awareness, demonstrating a strong understanding of market dynamics. Managed inventory control and customer service operations, ensuring compliance with company policies and high-quality service delivery. Proven ability to create inclusive team environments that foster collaboration and productivity.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
General Manager
Sampson Bladen Oil Company
Asheboro, North Carolina
06.2019 - Current
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Quik Chek
Seagrove, North Carolina
08.2018 - 06.2019
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
Key Holder
Dollar General
Asheboro, North Carolina
09.2015 - 04.2018
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Ensured compliance with all company policies and procedures.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
- Identified potential shoplifters through observation of suspicious behavior or activities.
Education
Associate of Applied Science - Information Technology
DeVry Education Group
Chicago, IL04-2015
Skills
Strong computer skills, creating inclusive team environments
- Vendor management
- Employee training
- Performance reporting
- Customer service
- Inventory control
- Effective communication
- Conflict resolution
References
References available upon request.
Timeline
General Manager
Sampson Bladen Oil Company
06.2019 - Current
General Manager
Quik Chek
08.2018 - 06.2019
Key Holder
Dollar General
09.2015 - 04.2018
Associate of Applied Science - Information Technology
DeVry Education Group
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