Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennie O’Donnell

Seagrove,NC

Summary

Dynamic General Manager with a proven track record at Sampson Bladen Oil Company, excelling in staff training and customer retention. Leveraged strong leadership and financial administration skills to enhance operational efficiency and foster loyalty. Recognized for building lasting relationships and effectively resolving client issues, ensuring exceptional service delivery.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2020
2020
years of professional experience
1
1
Certification

Work History

General Manager

Sampson Bladen Oil Company
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Intake Specialist

Barger Chiropractic
04.2017 - 06.2019
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Completed intake assessment forms and filed clients' charts.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during crisis situations.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained accurate and up-to-date client records.
  • Facilitated communication between clients and other service providers.

Receptionist

Menifee Valley Medical Center
09.2013 - 03.2017
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Associate Of Applied Science - Medical Coding And Administration

DeVry University
Chicago, IL

Skills

  • Interpersonal skills
  • Staff training
  • Customer retention
  • Leadership
  • Financial administration
  • Administrative skills
  • Time management
  • Verbal and written communication
  • Customer experiences

Certification

CPR Certification

Timeline

Intake Specialist

Barger Chiropractic
04.2017 - 06.2019

Receptionist

Menifee Valley Medical Center
09.2013 - 03.2017

General Manager

Sampson Bladen Oil Company

Associate Of Applied Science - Medical Coding And Administration

DeVry University

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Jennie O’Donnell