Jennie Peavey
Saugus,MA
Summary
Qualified medical secretary for over 20 years with strong background in managing medical office operations and enhancing patient care workflows. Proven track record in streamlining administrative tasks and improving efficiency within fast-paced healthcare environment. Demonstrated expertise in patient scheduling and records management, showcasing excellent organizational and multitasking skills.
Overview
22
22
years of professional experience
Work History
Medical Office Secretary
Tufts Medicine
03.2003 - Current
- Verified insurance benefits or eligibility and documented in EMR system.
- Streamlined office operations for increased productivity, implementing effective organizational systems.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for 3-4 physician medical facility, scheduling appointments, and handling patient inquiries.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Associate of Science - Criminal Justice/ Human Resources
North Shore Community College
Danvers, MASkills
- Telephone customer support
- Office administration
- Medical terminology
- Medical records management
- Office reception
- Patient appointment coordination
- Phone reception
- Insurance authorization management
Timeline
Medical Office Secretary
Tufts Medicine
03.2003 - Current
Associate of Science - Criminal Justice/ Human Resources
North Shore Community College
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