Jennie Spence
Spring Hill,TN
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
Work History
PSE Mail Processing Clerk
United States Post Office
Lewisburg , TN
07.2021 - Current
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Weighed mail and computed pricing amounts.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Medical Records Clerk/Patient Service Representative
Maury Regional Medical Group
Columbia, TN
12.2015 - 07.2021
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Billing/Patient Account Specialist
Medcycle Management
Brentwood, TN
01.2014 - 01.2014
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Utilized computer programs to create invoices, letters and other documents.
- Contacted patients after insurance was calculated to obtain payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Market Research Interviewer
MedAssets
Franklin, TN
03.2012 - 04.2013
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Performed quality control procedures to verify accuracy of spelling and grammar.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Logged survey questions, customer answers and customer behavior directly into database.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Conducted telephone interviews of general population to collect data for different studies.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
Education
No Degree - Pharmacy Technology
The School of Pharmacy Technology
Atlanta, GACertificate - Certified Nursing Assistant
NHC
Lewisburg, TN2006
High School Diploma -
Marshall County High School
Lewisburg, TN05.1991
Skills
- Customer Inquiries
- Postal Regulations
- Item Scanning
- Postal Service and Product Expertise
- Data Integrity
- Customer Satisfaction
- Complaint resolution
- Recordkeeping strengths
- Professional telephone demeanor
Timeline
PSE Mail Processing Clerk
United States Post Office
07.2021 - Current
Medical Records Clerk/Patient Service Representative
Maury Regional Medical Group
12.2015 - 07.2021
Billing/Patient Account Specialist
Medcycle Management
01.2014 - 01.2014
Market Research Interviewer
MedAssets
03.2012 - 04.2013
No Degree - Pharmacy Technology
The School of Pharmacy Technology
Certificate - Certified Nursing Assistant
NHC
High School Diploma -
Marshall County High School
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