Jennie Twiggs
Beaverton,OR
Summary
I am a devoted employee that cares about the staff on my floor before, during, and after my shift. I strongly believe in the workplace as being our third home so I try to uplift partners and customers alike. Excellent Customer Service is at the core of why I work for Starbucks. I aspire to be the role-model that leads my partners to take pride in their work.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Beaverton, OR
05.2022 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks in a fast pace environment while maintaining company standards and beverage quality.
- Assessed skill levels of new baristas, providing customized training based off the company training modules.
English Language Specialist
Hillsboro School District
Hillsboro, OR
09.2023 - 02.2024
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Provided individualized instruction to meet the challenging needs of each and every student.
- Developed and implemented lesson plans based on curriculum objectives.
Education
Bachelor of Arts - English Linguistics
Yonsei University
Seoul, Korea06-2005
Associate of Arts -
University of Washington
Seattle, WA05-2003
Skills
- Maintains regular and punctual attendance
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards Follows health, safety, and sanitation guidelines for all products
- Ability to follow Starbucks operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all partners during each shift
- Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Discovers and responds to customer needs
- Actively contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Affiliations
- Community Volunteer Service at local Elementary Schools.
Languages
Korean
Native/ Bilingual
Accomplishments
- Won Partner of the Quarter within one year of becoming a partner at Starbucks.
Timeline
English Language Specialist
Hillsboro School District
09.2023 - 02.2024
Barista
Starbucks
05.2022 - Current
Bachelor of Arts - English Linguistics
Yonsei University
Associate of Arts -
University of Washington