Open To Work
Hi, I’m
Jennie Urban
Moundsville,WV
Summary
Detail-oriented Behavioral Health Assistant with expertise in client education and therapeutic interventions. Recognized for strong crisis management skills and maintaining compliance with HIPAA regulations, ensuring a safe and supportive environment for all clients.
Overview
18
years of professional experience
Work History
Northwood Health SystemsWheeling, West Virginia
Behavioral Health Assistant
08.2025 - 04.2026
Job overview
- Assisted in daily therapeutic activities for clients in inpatient settings.
- Documented client progress and behavior changes in electronic health records.
- Monitored client safety and well-being during recreational activities and sessions.
- Guided clients in developing coping mechanisms and making healthy lifestyle choices to enhance well-being.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
- Developed a trusting relationship with clients by actively listening and responding appropriately.
- Adhered to ethical guidelines set forth by state licensing boards regarding confidentiality of patient information.
- Assisted in providing therapeutic interventions for clients with mental health issues.
- Supported clients in developing independent living skills such as budgeting, nutrition, self-care routines.
- Observed clients' behavior during individual or group sessions to ensure safety of all parties involved.
- Maintained accurate records of client interactions and progress in the electronic medical record system.
- Provided support to clients in developing and maintaining healthy relationships.
- Monitored client progress by conducting assessments, analyzing data, and preparing reports.
- Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
- Instructed patients on coping skills such as relaxation methods, stress management, and problem solving techniques.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Delivered compassionate support to patients through effective communication.
- Monitored and documented client movement on and off unit to ensure safety and compliance with facility protocols.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Supported patients in developing life skills and independence through targeted interventions.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
Choice Care HomeWashington lands, WV
Care taker
11.2024 - 03.2025
Job overview
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for residents and staff.
- Assisted with meal preparation, ensuring compliance with dietary requirements for residents.
- Communicated effectively with team members regarding resident care plans.
- Monitored residents' health and reported any changes to nursing staff.
- Documented resident information accurately in care logs and reports.
- Collaborated with healthcare professionals to provide comprehensive care support.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. Used appropriate cleaning supplies.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Built strong relationships with tenants through attentive and courteous service.
- Improved space efficiency by systematically organizing storage areas for better access to supplies and equipment.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
- Assisted with moving furniture or other items as requested by staff members or visitors.
- Communicated with management about changes, maintenance needs and tenant issues.
- Repaired minor plumbing issues such as unclogging toilets and sinks.
- Kept records of all maintenance activities including costs incurred and materials used.
- Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts.
- Responded promptly to requests from tenants regarding repairs or maintenance needs.
- Facilitated the move-in and move-out process for tenants, including inspections and cleaning.
- Performed light housekeeping duties including laundry and meal preparation.
- Managed coordination with contractors and service providers for timely repairs and maintenance.
- Provided courteous and prompt service to address tenant or guest concerns and requests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Gumby'sMoundsville , Wv
Cashier
05.2021 - 10.2021
Job overview
- Processed customer transactions efficiently and accurately.
- Handled cash register operations and balanced cash drawer daily.
- Assisted customers with product inquiries and provided excellent service.
- Ensured cleanliness and organization of checkout area for optimal customer experience.
- Coordinated with team members to manage peak service times effectively.
- Restocked merchandise on shelves to ensure availability for customers.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and provided accurate information on store products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Maintained records of purchases and ensured checkout area remained organized.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
Baltimore County Public School SystemBaltimore, Maryland
Substitute Teacher, Cafeteria Worker, Teacher Ass.
12.2007 - 06.2016
Job overview
- Managed classroom behavior and maintained a positive learning environment.
- Delivered tailored lesson plans to engage diverse student groups and enhance learning outcomes.
- Provided individualized support to students with unique learning needs, fostering active participation.
- Coordinated with teachers to align curriculum and ensure a consistent educational experience.
- Coordinated activities and supervised students during lunch and recess periods.
- Communicated effectively with parents regarding student performance and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction.
- Engaged students in discussions to promote interest and drive learning.
- Ensured that each student had access to appropriate materials and resources.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Organized lesson plans and activities for students.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Adapted teaching methods to accommodate diverse learning styles.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Provided feedback on assignments or projects given by the regular teacher.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Integrated technology into lessons whenever possible.
- Maintained accurate records of student attendance and performance.
- Collaborated with regular teachers to ensure continuity of instruction.
- Managed classroom environments to ensure a safe and productive learning experience.
- Implemented classroom rules to maintain order and discipline.
Education
Tests School of Technology Baltimore
Medical Assistance from Medical Assistance
05-2007
Lansdowne Senior High School Baltimore, MD
High School Diploma
05-1998
Skills
- Therapeutic interventions
- Crisis management
- Patient assessment
- Patient safety monitoring
- Behavior management
- Behavior modification
- Documentation practices
- Case documentation
- Clinical charting
- Data confidentiality
- HIPAA compliance
- Emergency intervention
- Client education
- Community resources navigation
- Developmental disorders
- Geriatric mental health
- Autism spectrum
- Anger management
- Behavior observation
- Care plan development
- Communication techniques
- Team collaboration
- Active listening
- Conflict resolution
- Emotional regulation
- Problem-solving
- Mental health first aid
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$12/hr - $1000/hrTimeline
Behavioral Health Assistant
Northwood Health Systems
08.2025 - 04.2026
Care taker
Choice Care Home
11.2024 - 03.2025
Cashier
Gumby's
05.2021 - 10.2021
Substitute Teacher, Cafeteria Worker, Teacher Ass.
Baltimore County Public School System
12.2007 - 06.2016
Tests School of Technology
Medical Assistance from Medical Assistance
Lansdowne Senior High School
High School Diploma