Jennie Villegas
Redding,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Cashier
Valero Gas Station
06.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Managed cash register, ensuring accurate cash handling and balancing.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Trained new staff on operational procedures and best practices for customer service.
- Developed rapport with regular customers, fostering loyalty through exceptional service.
- Greeted customers entering store and responded promptly to customer needs.
- Managed customer inquiries and resolved issues to enhance shopping experience.
- Exhibited strong multitasking skills by simultaneously engaging with customers while managing register functions during busy periods effectively reducing wait times.
Professional Cleaner Manager
Dianes Cleaning Service
04.2021 - 06.2024
- Led cleaning teams to ensure thorough sanitation of residential and commercial properties.
- Developed efficient cleaning schedules to optimize workflow and meet client expectations.
- Trained new staff on effective cleaning techniques and safety protocols.
- Implemented quality control measures to enhance service delivery and client satisfaction.
- Conducted inventory management for cleaning supplies, ensuring adequate stock levels.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Developed and maintained schedules for team members to optimize workflow.
- Resolved customer complaints promptly, enhancing overall service experience.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
Ross Dress for Less
06.2021 - 11.2021
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.
- Assisted in merchandising displays, enhancing product visibility and driving sales engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Guest Service Representative
Motel 6 Hotel
04.2018 - 07.2020
- Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Managed check-in and check-out processes, ensuring accuracy and efficiency in operations.
- Assisted guests with reservations, providing tailored recommendations to enhance their experience.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Trained new staff on operational procedures, improving team performance and service quality.
- Implemented feedback mechanisms to gather guest insights, driving continuous improvement initiatives.
- Developed standard operating procedures for front desk operations, enhancing workflow consistency.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Professionalism and courtesy
- Complex Problem-solving
- Staff training
- Currency counting
- Time management skills
- Guest inquiries
- Attention to detail
- Credit and cash transactions
- Problem-solving
Timeline
Cashier
Valero Gas Station
06.2022 - Current
Sales Associate
Ross Dress for Less
06.2021 - 11.2021
Professional Cleaner Manager
Dianes Cleaning Service
04.2021 - 06.2024
Guest Service Representative
Motel 6 Hotel
04.2018 - 07.2020
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