Jennie Zautner
Waconia,MN
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on collaborating with cross-functional teams to achieve project goals and enhance operational performance. Expertise in process improvement, portfolio management, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
15
15
years of professional experience
Work History
Business Analyst
Centene
07.2023 - Current
- Managed a project portfolio overseeing $14M in capital investments, implementing effective monitoring tools to track project performance and spend.
- Facilitated portfolio performance review, communicated with key stakeholders, and implemented new strategies to align with corporate objectives.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Lean Champion
IWCO
09.2018 - 05.2023
- Collaborated with production and front end departments to complete over 25 projects per year and identify opportunities for short and long-term improvements.
- Updated processes and process maps to improve work flow for production and client services teams.
- Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices and systems.
Sustainability Analyst
IWCO
01.2017 - 09.2018
- Implemented new KPI expectations and reporting to drive improved performance, resulting in over $2 million in savings.
- Identified and resolved problems through root cause analysis and research.
- Developed tracking and reporting using Microsoft Excel, Qlik, and ERP systems.
- Developed Gemba walk and audit processes to sustain operational changes.
Business Owner
All Paws Oasis
06.2015 - 07.2016
- Trained and motivated 7-10 employees to perform daily business functions.
- Employed prompt decision-making and in-depth research to resolve issues.
- Set, enforced and optimized internal policies to maintain optimal customer experience.
Sr Vendor Operations Specialist
Target
07.2010 - 05.2015
- Managed 12 contact center vendor programs for retail, pharmacy, financial, and customer support lines of business.
- Identified workflow improvements and worked with vendor partners to establish new procedures.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Education
Bachelor of Arts - Anthropology And Spanish
University of Minnesota - Twin Cities
Minneapolis, MN05.2000
Skills
- Data analysis & visualization
- Cross-Functional Team Collaboration
- Stakeholder management
- Process Measurements
- Power BI proficiency
- Lean Manufacturing Processes
- Training & Development
- 5S Organization
Timeline
Business Analyst
Centene
07.2023 - Current
Lean Champion
IWCO
09.2018 - 05.2023
Sustainability Analyst
IWCO
01.2017 - 09.2018
Business Owner
All Paws Oasis
06.2015 - 07.2016
Sr Vendor Operations Specialist
Target
07.2010 - 05.2015
Bachelor of Arts - Anthropology And Spanish
University of Minnesota - Twin Cities
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