Jennie Zellers

• Provide logistics solutions in delivering targeted DG radioactive therapies and precision diagnostic solutions for oncology providers.
• Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of dangerous goods.
• Organized and monitored the shipment of products in accordance with customer and IATA requirements.
• Maintained a safe environment by adhering to radiation safety protocols and guidelines.
• Collaborated with multidisciplinary team members such as nurses and physicians to provide excellent patient care services

• Responsible for immediate communication of any life threatening inpatient and outpatient lab values to doctors within minutes of resulting.
• Consistently managed critical alerts within 15 minutes of resulting, per daily KPI requirements
• Made hourly outbound calls to 35 hospitals reporting inpatient microbiology, molecular, and pathology results
• Handled high volume inbound calls averaging 20,000 per month (department total) from hospitals, patients and private practices
• Assisted both patients, and healthcare providers with questions about proper specimen collection, test prep, medical records, placing test orders, verifying results, lost specimen tracing, and billing issues
• Assisted air travelers with urgent Covid documentation requirements
• Heavy data entry, electronically managing over 1 million tests per quarter.

Global priority logistics company, servicing healthcare, aviation, and biotech industry75% of fortune 100 companies are long standing Quick clients

• Balanced needs of multiple customers simultaneously in a time critical same-day air/ground courier setting
• Responsible for "domestic medical desk" inbound calls helping our healthcare clientel ship organs, tissue, blood, and life saving immunotherapy to hospitals, organ procurement centers, and blood banks nationally
• Airline experience booking, tendering, tracking and tracing shipments across the country
• Fast, efficient problem solving when issues occur such as flight delays, lost parcel, inclimate weather, embargoes, ground stops, etc
• Worked under strict deadlines to deliver product with high attention to specimen viability, and expiration times
• Maintained close communications with all parties involved to move shipment within client expectations; agents, drivers, and airline personel, etc.

• Delivery service for more than 600 commercial, industrial & medical customers throughout the Chicago Metropolitan area
• Monitored dispatch board and adjusted call priorities regularly based on caller needs
• Order entry over the phone and web
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
• Documented and reported product damages to quality management