Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Winarski

Summary

Dynamic Surgical Scheduler Coordinator at Jefferson Health with a proven track record in patient scheduling and insurance verification. Enhanced patient satisfaction through effective communication and streamlined processes, achieving reduced wait times. Strong organizational skills and adaptability fostered seamless coordination among medical staff, elevating the surgical department's reputation and referral rates.

Overview

25
25
years of professional experience

Work History

Surgical Scheduler Coordinator

Jefferson Health
10.2023 - Current
  • Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
  • Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
  • Expedited registration process for new patients by gathering necessary information prior to their arrival at the hospital or clinic setting.
  • Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
  • Streamlined the surgical scheduling process for improved accuracy and time management.
  • Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
  • Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
  • Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
  • Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
  • Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated patients about surgeries and provided treatment plan documentation.

Unit Secretary

St Mary's Medical Center
10.2000 - 06.2022
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Supported office staff and operational requirements with administrative tasks.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.

Unit Secretary

Lower Bucks Hospital
03.2010 - 02.2021
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Processed lab paperwork and requests according to physicians' orders.
  • Provided information for patient admissions and discharges to foster timely processing.

Education

No Degree - Medical Assistant

Delaware Valley Medical & Dental
Philadelphia, PA
09-1996

Skills

  • HIPAA compliance
  • Strong organization
  • Office administration
  • Patient scheduling
  • Calendar management
  • Insurance verification
  • Procedure authorization
  • Data entry proficiency
  • Payment collection
  • Pre-operative review

Timeline

Surgical Scheduler Coordinator

Jefferson Health
10.2023 - Current

Unit Secretary

Lower Bucks Hospital
03.2010 - 02.2021

Unit Secretary

St Mary's Medical Center
10.2000 - 06.2022

No Degree - Medical Assistant

Delaware Valley Medical & Dental

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