Jenniekel Mabry

• Provide direct care to those with intellectual and developmental disabilities;
• Foster positive relationships; redirect behaviors;
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Supervised daily activities and provided assistance to staff.
• Transported clients to medical and dental appointments to provide support.
• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Shop, cook, prepare; and serve meals;

Assisted patients with bathing, grooming, dressing, and oral hygiene care.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Completed all tasks in compliance with company policies and procedures.
• Organized, maintained and updated information in computer databases.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Entered and updated sensitive customer information during check-ins and room changes.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Entered and updated sensitive customer information during check-ins and room changes.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Collected [Type] payments, processed transactions and updated relevant records.
• Facilitate House keeping & Laundry duties,

• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Monitored progress and documented patient health status changes to keep care team updated.
• Supervised daily activities and provided assistance to staff.
• Transported clients to medical and dental appointments to provide support.
• Led patient or group recreational activities for enhanced patient outcomes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Monitored clients' overall health and well-being and noted significant changes.
• Transported clients to and from medical appointments with safety and efficiency.
• Provided compassionate and patient-focused care to cultivate well-being.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Entrusted to handle confidential and sensitive situations in professional matter.