Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennie L Armsted

Jennie L Armsted

Hammond,LA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Goal-oriented Customer Service Manager with Number years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Walmart
03.2003 - 10.2013
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.

Education

Associate Of Business Administration - Business Administration And Management

Walden University
Minneapolis, MN
04.2018

Skills

  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Call Monitoring
  • New Hire Training
  • Quality Assurance
  • Job Assignments
  • Completing Research
  • Customer Experience Management
  • Team Contribution
  • Leadership

Timeline

Customer Service Manager

Walmart
03.2003 - 10.2013

Associate Of Business Administration - Business Administration And Management

Walden University
Jennie L Armsted