Jennie L. Gorman
Gainesville,FL
Summary
Accomplished leader with a proven track record at A Simply Unforgetable Party Shop, enhancing customer satisfaction and streamlining operations for efficiency. Expert in customer service management and problem-solving, achieving significant improvements in customer relations and inventory management. Skilled in training and mentoring, with outstanding communication abilities, driving team success and operational excellence.
Overview
20
20
years of professional experience
Work History
Store Manager
A Simply Unforgetable Party Shop
05.2012 - 08.2024
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Implemented loss prevention strategies to minimize shrinkage rates to less than 2% while maintaining an inviting shopping experience for customers.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
A Simply Unforgetable Party Shop
02.2011 - 04.2012
- Assisted in ensuring smooth transition to new ownership and practices.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of up to 30 new employees per season to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
Assistant Manager
Party City
01.2009 - 02.2011
- Ensured staff and customer assurance during company changeover
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Factory Card & Party Outlet
01.2005 - 12.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated cross-promotions with local businesses to increase foot traffic and sales.
- Traveled to sister stores across the state to assist in associate training and filled in for incomplete management teams due to staffing shortages.
Education
Some College (No Degree) -
University of Florida
Gainesville, FLHigh School Diploma -
Clearwater Central Catholic High School
Clearwater, FL05.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Customer Service Management
- Outstanding communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
A Simply Unforgetable Party Shop
05.2012 - 08.2024
Assistant Manager
A Simply Unforgetable Party Shop
02.2011 - 04.2012
Assistant Manager
Party City
01.2009 - 02.2011
Assistant Manager
Factory Card & Party Outlet
01.2005 - 12.2008
Some College (No Degree) -
University of Florida
High School Diploma -
Clearwater Central Catholic High School
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