JENNIE M. SALLS
Administration Assistant
Gouldsboro,PA
Summary
Talented and Well-rounded yet effective Management Assistant trained to handle issues and remain level headed. Offering over 15 years of expertise overseeing Management or organizations in the Customer Service Industry. An enthusiastic personality with skills in many areas and willing to learn new skills to adapt to a position, a fast learner.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Pocono Eye Associates
10.2022 - Current
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Trained new staff on filing, phone etiquette and other office duties.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided excellent customer service to patients and medical staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Greeted and assisted patients with check-in procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Office Manager
Alvins Offroad Playground
2 2021 - 12.2021
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Processed incoming payments and prepared vendor invoices
- Answered and forwarding calls creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Automated office productions for managing client correspondence, payment scheduling, record tracking, and data communications
- Wrote professional business correspondences to maintain strong line of communications
- Supervised company transactions and office work
- Replenished office supplies, placed orders restocking to maintain inventory
- Monitored office inventory to maintain office supplies
- Handled requests for information and delegated customer service tasks to appropriate employees
- Directed and over saw office activties
- Maintained computer and physical filing systems
- Assisted customers and answered questions, resolved any customer issues to maintain stellar customer service.
Assistant Manager
DG Market
06.2020 - 12.2020
- Trained staff on daily duties and supervised and provided feedback, resulting in improved customer service
- Oversaw daily operations by delegating tasks, managing shifts changes and conducting keyholder duties upon open and close of business days
- Scheduled staff to assign employee shifts according to departmental and business needs
- Created engaging merchandise presentation, competitive pricing and adequate inventory
- Maintained positive customer relationships by responding to customer inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
Deli Manager
Walmart Supercenter
01.2019 - 06.2020
- Maximized customer satisfaction scores by training employees well and implementing strong customer relation standards
- Completed daily inventories of food and material stocks
- Priced and ordered food products, kitchen equipment, and food service supplies
- Prepared and led food service training programs to teach staff various tasks
- Oversaw food preparation, production and presentation according to quality standards
- Controlled inventory costs by carefully managing portion control and reducing waste.
Accounting Associate
Walmart Supercenter
01.2011 - 12.2019
- Processed end of day paper work using various software
- Daily change orders
- Daily deposits and verifying deposits
- Audits on cash registers
- Rectifying discrepancies.
QSR Manager
Turkey Hill Minit Market
01.2006 - 06.2010
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations
- Controlled the use of ingredients and food products by analyzing availability, customer traffic, and item popularity, resulting in less waste
- Oversaw work and guest areas to provide clean, tidy and properly stocked and sanitized facilities according to store standards
- Trained workers in food preparation, and cleaning roles to store standards
- Purchased food and supplies according to department needs
- Adhered to company food, safety, quality and sanitation policies.
Cashier
Bills Shursave Supermarket
11.2002 - 11.2005
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about sales and promotions to increase sales
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Processed new orders quickly and accurately, completing daily transactions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Greeted customers with a smile and offered prompt and dedicated assistance
- Learned how to deal with checks and credit cards.
Education
High School -
Pocono Mountain West High School
Pocono Summit, PAMarketing/Management - certificate of completion - undefined
Monroe Career & Technical Institute
No Degree - Early Childhood Education
Northampton Community College
Tannersville 05.2001 -
Skills
Customer/Client relationsInterpersonal skillsPunctualEffective time managementTeaching/tutoringPersonable and outgoingInventory managementTime managementCreative learning strategiesOutstanding social skillsIdentifying problemsComputer proficientCustomer-service oriented
Patient Records Management
Patient documentation
Office Administration
Verbal and written communication
Gathering Information from Patients
Records Management
Reliability
Active Listening
Written Communication
Time management abilities
Professionalism
References
- Monica Smith, 484-925-7794, 13 years
- Donna Lamb, 570-856-4310, 20 years
- Dr. Isreal Moore, 484-948-8238 (1 year)
Timeline
Patient Care Coordinator
Pocono Eye Associates
10.2022 - Current
Assistant Manager
DG Market
06.2020 - 12.2020
Deli Manager
Walmart Supercenter
01.2019 - 06.2020
Accounting Associate
Walmart Supercenter
01.2011 - 12.2019
QSR Manager
Turkey Hill Minit Market
01.2006 - 06.2010
Cashier
Bills Shursave Supermarket
11.2002 - 11.2005
No Degree - Early Childhood Education
Northampton Community College
05.2001 -
Office Manager
Alvins Offroad Playground
2 2021 - 12.2021
High School -
Pocono Mountain West High School
Marketing/Management - certificate of completion - undefined
Monroe Career & Technical Institute