Jennifer Cooper
Rochester ,NY
Summary
I am very passionate about Skincare and believe that healthy , beautiful skin is achievable for everyone! I have been a dynamic Beauty Advisor at Von Maur/Clinique with proven sales expertise and exceptional customer service skills. I excel at creating customized skincare plans and enhancing client satisfaction through expert skin analysis. Recognized repeatedly for increasing sales revenue by effectively upselling products, while fostering strong client relationships in a fast-paced environment. I am excited to continue growing my knowledge and expertise in the field that I love, while continuing to grow and build loyal clientele!
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Von Maur\Clinique
Victor NY
01.2024 - Current
- Assisted customers in selecting beauty products tailored to individual needs.
- Maintained knowledge of current beauty trends and product lines for effective recommendations.
- Supported store promotions by organizing product displays and providing customer information.
- Engaged with customers to understand preferences, enhancing overall shopping experience.
- Educated customers on proper application techniques for various beauty products.
- Participated in training sessions to develop product knowledge and sales skills effectively.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Spa Attendant
The Spa at The Delmonte
Pittsford, NY
03.2023 - 05.2024
- Maintained cleanliness and organization in spa treatment areas to enhance guest experience.
- Assisted in setting up treatment rooms with necessary supplies and equipment for therapists.
- Communicated effectively with guests to address inquiries and provide information on services offered.
- Supported staff by restocking towels, linens, and products to ensure uninterrupted service delivery.
- Monitored spa facilities, reporting maintenance issues promptly to uphold high standards of safety and hygiene.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Secretary/Customer Service Representative
Tristar Construction
Panama City Beach, FL
2019 - 2022
- Managed daily office operations, ensuring smooth workflow and efficient communication.
- Coordinated schedules and appointments for project managers and field personnel.
- Maintained organized filing systems for contracts, permits, and project documentation.
- Assisted in preparing reports and presentations for client meetings and internal reviews.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Front Desk Assistant
Whyndham Hotels
Rochester NY
2021 - 2021
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, including check-in/check-out processes and room assignments.
- Maintained accurate reservation records using property management systems to ensure efficient operations.
- Assisted in coordinating special requests for guests, enhancing overall satisfaction and experience.
- Conducted regular inventory checks of lobby supplies, ensuring availability for guests and staff needs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Education
Bachelor of Science - Psychology
St. John Fisher College
Rochester,NYLicensed Esthetician
Continental School of Beauty
Rochester NYSkills
- Licensed Esthetician
- Customer service
- Organization and multitasking
- Sales expertise
- Client relationship building
- Brand awareness
- Customized skincare plans
- Sanitization Standards
- Eyelash extension application
- Excellent team player
- Makeup application techniques
- Waxing
- Expert skin analysis
- Consultations
- Sensitive skin care
- laser hair removal
Certification
Dermalogica skincare
Treating Melanin Rich Skin
Dermalogica Pro Certification
E’Lan Eyelash Extensions Certified
Barbicide Course certification
Timeline
Beauty Advisor
Von Maur\Clinique
01.2024 - Current
Spa Attendant
The Spa at The Delmonte
03.2023 - 05.2024
Secretary/Customer Service Representative
Tristar Construction
2019 - 2022
Front Desk Assistant
Whyndham Hotels
2021 - 2021
Bachelor of Science - Psychology
St. John Fisher College
Licensed Esthetician
Continental School of Beauty