Jennifer Atwell
Bunker Hill,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Department of Motor Vehicle industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships
and growing businesses.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Customer Service Technician
Department Of Motor Vehicles
03.2021 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced client satisfaction by offering alternative solutions when unable to resolve their issue immediately.
Administrative Assistant
Dave's Diversified Services
10.2012 - 09.2017
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created and maintained databases to track and record customer data.
- Established administrative work procedures to track staff's daily tasks.
- Developed strategies to streamline and improve office procedures.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Floral Designer
Front Royal's Fussell Florist
09.2001 - 08.2017
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
- Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
Education
High School Diploma -
Warren County High School
Front Royal, VA06.1994
Skills
- Call Documentation
- Product Knowledge
- Store maintenance
- Cross-Functional Collaboration
- Teamwork and Collaboration
- Policies and Procedures Adherence
- Microsoft Office
- Data Entry
- Microsoft Exchange
- Multi-Line Phone Systems
- Multi-line phone talent
- Computer Skills
- Telecommunications equipment
- Customer Relationship Management (CRM)
- Product and service knowledge
- Professional telephone demeanor
- Customer Service
- Understanding Customer Needs
- Administrative and Office Support
- Data Management
- Remote Office Availability
Timeline
Customer Service Technician
Department Of Motor Vehicles
03.2021 - Current
Administrative Assistant
Dave's Diversified Services
10.2012 - 09.2017
Floral Designer
Front Royal's Fussell Florist
09.2001 - 08.2017
High School Diploma -
Warren County High School