Summary
Overview
Work History
Education
Skills
OTHER CLASSES
Awards
Timeline
Generic

Jennifer A. Arthur

Poinciana,FL

Summary

Dynamic guest service professional with extensive experience in the hospitality industry, specializing in delivering exceptional customer experiences. Proven expertise in communication and problem-solving fosters strong relationships and enhances customer satisfaction and loyalty. A collaborative team player dedicated to achieving results through efficient, empathetic service while consistently striving to exceed expectations.

Overview

34
34
years of professional experience

Work History

Sr. Sourcing Specialist (RETIRED)

DISNEY CRUISE LINE – Purchasing & Logistics
04.2008 - 10.2024
  • Source and procure products and supplies for Guests sailing on the Disney cruise ships by utilizing keen negotiating skills, identifying new/progressive products, and maintaining reliable vendor relations.
  • Assure guests are fully satisfied with goods and services onboard.
  • Responsible for: timely order processing, expediting shipments, payment research, vendor management for current fleet & island..
  • Commodities included: china, glassware, table / room linen, kitchen equipment, room amenities, merchandise, chemicals and collateral.
  • Project management - successfully collaborated with Team members, logistics partners and vendors to launch 5 newbuild ships (the Disney Dream, Fantasy, Wish, Destiny and Adventure)


Executive Secretary

E TENNESSEE STATE UNIV – Rural & Community Health
01.2006 - 03.2008
  • As assistant to the Vice President of Rural and Community Health, I maintained grant and state budgets, scheduled meetings, input payroll, processed expense reports, purchased office supplies, sorted mail, and arranged travel for the VP and other staff.
  • I also coordinated various university functions such as reunions, benefits, and award ceremonies, in addition to issuing and maintaining department vehicles for student field studies.

Assistant Buyer

DISNEY CRUISE LINE – Purchasing & Logistics
11.1998 - 11.2005
  • Same role / responsibilities as listed above (Sr Sourcing Specialist)
  • Moved to Tennessee in 2005 and returned to DCL in 2008

Server and Trainer

BOB EVANS RESTAURANT
08.1990 - 11.1998
  • Responsible for training new servers in food preparation, product knowledge, customer service, safety, computer entry and suggestive sales. I also served as cook, cashier and hostess.

Education

Business

East Tennessee State University

Psychology

Framingham State College

College Courses

Dartmouth High School
Dartmouth, MA

Skills

  • Excellent Customer Service
  • Self-Motivated
  • Organization / detail oriented
  • Leadership
  • Hospitality focused
  • Project management
  • Effective Communication
  • Relationship developer

OTHER CLASSES

  • Valencia College - Microsoft office and Windows courses
  • University of Florida - “Essentials of Purchasing” course
  • Disney University - Diversity and Inclusion, Management Development
  • Walt Disney World - Software Application Training: SAP, DBS / DCS, AMOS, JD Edwards, Lima, Coupa

Awards

  • Walt Disney Legacy Award
  • Walt Disney’s Partners in Excellence Award

Timeline

Sr. Sourcing Specialist (RETIRED)

DISNEY CRUISE LINE – Purchasing & Logistics
04.2008 - 10.2024

Executive Secretary

E TENNESSEE STATE UNIV – Rural & Community Health
01.2006 - 03.2008

Assistant Buyer

DISNEY CRUISE LINE – Purchasing & Logistics
11.1998 - 11.2005

Server and Trainer

BOB EVANS RESTAURANT
08.1990 - 11.1998

Business

East Tennessee State University

Psychology

Framingham State College

College Courses

Dartmouth High School

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