JENNIFER ABDO
Walbridge
Summary
Results-driven operations leader with 6+ years of progressive leadership experience across Amazon Fulfillment Center and Same-Day Delivery operations, including acting Area Manager coverage, labor planning, associate engagement, dispatch execution, and metric ownership. Proven success leading teams of up to 40 associates while driving CPT attainment, recirculation reduction, quality performance, and productivity under high-volume customer demand. Recognized by Area Managers and Operations Managers for leadership reliability, talent development, and ability to independently execute department objectives, process launches, and critical escalations. Experienced in cross-functional partnership, SOP development, and continuous improvement initiatives aligned with safety, quality, and customer promise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EOL PA
TOL3 Amazon
04.2026 - Current
- Directed comprehensive launch of new building, ensuring alignment with operational goals and Outbound expectations.
- Trained new hires on standard operating procedures, fostering a culture of safety and compliance.
- Monitored performance metrics to drive continuous improvement initiatives within Amazon Operations.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Completed RWC4 certification, validating proficiency in specialized skills and knowledge.
- Executed WS and JAM certification processes to ensure compliance with safety standards.
- Assisted in resolving issues related to package and tote management for transshipments. Utilized inbound and outbound tools to streamline processes. Supported teams in maintaining efficient logistics operations.
- GTDR Certified ensuring safe TDR Process
- Directed assignment of ARCS utilizing STEM technology.
- Monitoring RECIRC on the RWC's using Dock Flow and VIZ. Supported links in utilizing tools for effective data analysis. Contributed to project tasks by ensuring proper use of resources.
- Performed regular inspections of yard and outbound SSP to support efficient trailer movement to dock doors and correct arc VRIDs. Aligned arcs on dock doors based on flow addition to RWC for optimal flow movement.
Process Assistant (Tier 3) / Acting Area Manager Support
Amazon
11.2023 - 04.2026
- Executed daily department operations for teams of up to 40 associates in a high-velocity Same Day Delivery environment, ensuring labor alignment, customer promise attainment, and workflow continuity.
- Served as acting manager during Area Manager absences, independently overseeing shift execution, labor movement decisions, associate escalations, dispatch readiness, and operational risk mitigation.
- Owned CPT performance, recirculation, quality, and productivity metrics; partnered with leadership to drive corrective actions and maintain on-time customer delivery standards.
- Developed and launched Problem Solve standard operating procedures that improved package recovery processes, reduced missorts, and strengthened defect accountability.
- Selected to support launch execution of Project Citadel, partnering across departments to ensure process readiness, associate training, and operational stabilization.
- Trained and onboarded 3 Area Managers and 3 Process Assistants on workflow execution, systems usage, associate management expectations, and department standard work.
- Managed onboarding permissions, compliance tasks, and staffing readiness for new hires while supporting leadership pipeline development.
- Partnered directly with Operations Managers on shift-critical escalations, dispatch barriers, staffing gaps, and customer-impacting issues.
Flow / FC Process Assistant
Amazon
11.2023 - 10.2024
- Managed labor allocation and execution on the floor for inbound and outbound operations, ensuring seamless workflow across flats fluid transfer and VRETS SSD paths for 100 associates.
- Optimized headcount and labor allocation across departments to eliminate bottlenecks and enhance throughput.
- Facilitated communication between RME and IT to promptly rectify conveyor induction and smart pack system issues, safeguarding performance rates.
- Championed floor accountability by coaching associates, eliminating barriers, and implementing real-time workflow adjustments. Moved associates across the dock for volume patterns and attrition
- Oversaw allocation management per volume across dock to ensure cross belt health.
- Oversaw labor sharing initiatives utilizing ELSA to optimize volume, dock rates, and workforce levels. Analyzed attrition trends and proactively engaged with staff upon reaching critical headcount limits.
- Moved associates across the dock volume
- Collaborated closely with managers to monitor updates and address call-outs effectively.
- Oversaw collaboration with shipclerk to ensure timely retrieval of CPTs on SAM.
- Ensured timely backfilling and restocking of go carts, pallets, and shuttles for seamless transition to next shift.
- Executed scanner runs and managed inventory restocks to ensure seamless handoff processes.
Fulfillment Center Associate / Learning Ambassador
Amazon
04.2020 - 11.2023
- Progressed into key indirect leadership roles supporting CPT execution, quality audits, outbound workflow optimization, and shift support coverage.
- Served as Learning Ambassador responsible for onboarding and coaching new associates on standard work, productivity expectations, and safety compliance.
- Supported Ship Clerk and Process Assistant functions, including workflow monitoring, staffing adjustments, and issue escalation.
- Maintained certifications in TDR and PIT while enforcing operational safety standards.
Manufacturing Line Leader
NSG Group (Pilkington)
05.2019 - 04.2020
- Supervised daily execution of a 6-station windshield manufacturing line with responsibility for safety, production efficiency, quality adherence, and associate coordination.
- Trained and coached line associates on SOP compliance, quality expectations, and production targets.
Quality Line Auditor
Electro Prime
09.2016 - 01.2019
- Conducted multi-line quality audits ensuring compliance with manufacturing specifications, workflow consistency, and defect prevention.
- Trained production associates on quality controls, process adherence, and safety standards.
Education
Associate of Science - Nursing
Owens Community College
High School Diploma - undefined
Northwood High School
Vocational Certification - undefined
Penta Career Center
Skills
- Area Operations Leadership
- Shift Execution & Labor Planning
- Team Leadership (Up to 40 Associates)
- CPT / Customer Promise Ownership
- Recirculation & Quality Reduction
- Productivity & Throughput Management
- Process Standardization / SOP Creation
- Associate Coaching / Development
- New Leader Onboarding & Training
- Escalation Management / Problem Solve
- Continuous Improvement Initiatives
- Cross-Functional Partnership (OM, AM, RME, IT, Safety)
- Systems: SSC, STEM, ICW, CTLM, Foresight, CAPS, Prism
Certification
Ambo Award
GTDR
PIT
RWC
Epilepsy Certified
CPR Certified
Timeline
EOL PA
TOL3 Amazon
04.2026 - Current
Process Assistant (Tier 3) / Acting Area Manager Support
Amazon
11.2023 - 04.2026
Flow / FC Process Assistant
Amazon
11.2023 - 10.2024
Fulfillment Center Associate / Learning Ambassador
Amazon
04.2020 - 11.2023
Manufacturing Line Leader
NSG Group (Pilkington)
05.2019 - 04.2020
Quality Line Auditor
Electro Prime
09.2016 - 01.2019
High School Diploma - undefined
Northwood High School
Vocational Certification - undefined
Penta Career Center
Associate of Science - Nursing
Owens Community College