Jennifer Abel
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
What Chef's Want dba The Garden Produce
Jacksonville, FL
12.2015 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Communicates pricing, product updates, deliveries and terms
- Accurately performs data entry of sales orders
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
Associates - Applied Science in Business Management
Brown Mackie College
Skills
- Thyme Software
- Office Equipment Proficiency
- Positive and Professional
- Staff Training
- Call Center Operations
- 10 Key
- PPRO and Zendesk
- Spreadsheets
- High-Energy Attitude
- Reading Comprehension
- Filing
- Delivery Scheduling
- Problem-Solving Abilities
- Inbound and Outbound Calling
- Product Knowledge
- Scheduling
- Account Updating
- Call Management
- Data Entry
- Paperwork Processing
- Customer Service
- Shipping and Receiving Understanding
- Service Upselling
- Product Promotion
- Typing Proficiency
- Active Listening
- Proofreading
- Credit Card Payment Processing
- Documentation
- Prioritization
- Clerical Support
- Professional Telephone Demeanor
- Customer Education
- Dispute Resolution
- Critical Thinking
- Order Processing
- Complaint Handling
- Conflict Resolution
- Microsoft Office Suite
Certification
- Autism Awareness, 09/01/16, Present, Intensive online Autism Awareness course teaches you about: - The autism spectrum and how to identify where a person fits along it - How autism affects a person's social and functional interactions - The possible causes of autism - How to treat the different symptoms of autism - How to create a plan for managing autistic symptoms - What autism awareness looks like in the classroom - The community supports that are available to autistic people and their families
- Dyslexia Therapist, 05/01/17, Present, Dyslexia Therapist course covers: - Causes and effects of dyslexia - How to identify and diagnose dyslexia - How to assess and evaluate a patient's language - How to manage dyslexia - Teaching strategies for individuals with dyslexia - What dyslexia looks like in the classroom and the workplace Students leave the course with all the background knowledge and preparation they need to start a fulfilling and satisfying career in dyslexia therapy.
- Special Educational Needs, 03/01/17, Present, Special Educational Needs course is specifically designed to provide you with everything that you need to make a difference in the lives of these children, including: - An overview of Special Educational Needs (SEN) - Methods of observation and intervention - Teaching strategies - SEN in early childhood - SEN in middle childhood and adolescence - Analysis of mild to severe disabilities - SEN law - Case studies
Additional Information
Motivated and accomplished manager and administrative professional with self-confidence, integrity, and commitment to customer service excellence.
- Resourceful team player, problem solver with can-do attitude
- Strong research, mediation, and negotiation skills gained from work place experience
- Superb communication skills, verbal and written
- Strong attention to detail and proficient at operating office equipment
- Superior filing, documenting, organizing, along with handling other office requirements
- Creative, pragmatic and proactive problem-solver
- Highly motivated with strong work ethic; Able to take initiative, prioritize multiple tasks and manage workload
- Work Keys Certification - Silver Level
References
References available upon request.
Timeline
Customer Service Representative
What Chef's Want dba The Garden Produce
12.2015 - Current
Associates - Applied Science in Business Management
Brown Mackie College
- Autism Awareness, 09/01/16, Present, Intensive online Autism Awareness course teaches you about: - The autism spectrum and how to identify where a person fits along it - How autism affects a person's social and functional interactions - The possible causes of autism - How to treat the different symptoms of autism - How to create a plan for managing autistic symptoms - What autism awareness looks like in the classroom - The community supports that are available to autistic people and their families
- Dyslexia Therapist, 05/01/17, Present, Dyslexia Therapist course covers: - Causes and effects of dyslexia - How to identify and diagnose dyslexia - How to assess and evaluate a patient's language - How to manage dyslexia - Teaching strategies for individuals with dyslexia - What dyslexia looks like in the classroom and the workplace Students leave the course with all the background knowledge and preparation they need to start a fulfilling and satisfying career in dyslexia therapy.
- Special Educational Needs, 03/01/17, Present, Special Educational Needs course is specifically designed to provide you with everything that you need to make a difference in the lives of these children, including: - An overview of Special Educational Needs (SEN) - Methods of observation and intervention - Teaching strategies - SEN in early childhood - SEN in middle childhood and adolescence - Analysis of mild to severe disabilities - SEN law - Case studies
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