Jennifer Abelson
Sioux City,IA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to main Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Caseys's General Stores
09.2021 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Ensured compliance with safety regulations and company policies
- Recruited and trained new employees to meet job requirements
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Resolved customer inquiries and complaints requiring management-level escalation
- Supervised daily operations including scheduling shifts, assigning duties
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Completed day-to-day duties accurately and efficiently
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Monitored employee attendance records, timekeeping, and payroll information
- Identified cost-saving measures that could be implemented without compromising quality standards
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Assistant Manager
Dollar Tree Stores
01.2019 - 08.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Ensured compliance with safety regulations and company policies
- Recruited and trained new employees to meet job requirements
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
Assistant Manager
Dairy Queen Store
01.2016 - 06.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Ensured compliance with safety regulations and company policies
- Recruited and trained new employees to meet job requirements
Education
GED -
06.1995
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Cost Reduction
- Product and Service Knowledge
- Retail Operations Management
- Staff Supervision
- Retail Operations
- Policy Enforcement
- Money Handling
- Compliance Understanding
- Task Delegation
- Workload Management
- Customer rapport
- Sales Growth
- Cost Control
- Staff Training and Development
- Orientation and training
Timeline
Assistant Manager - Caseys's General Stores
09.2021 - Current
Assistant Manager - Dollar Tree Stores
01.2019 - 08.2021
Assistant Manager - Dairy Queen Store
01.2016 - 06.2018
West Sioux High School - GED,