Jennifer Acabbo
Wallingford,CT
Summary
Highly adaptable individual with a genuine passion for providing exceptional customer service. Thrives on new challenges and currently exploring opportunities in the insurance industry. Eager to continue professional journey from the comfort of home. Seeking a long-term position that fosters growth and development. Excited to contribute fast-learning abilities and dedication to delivering outstanding results in transcription, insurance, and in administrative assistant areas. Willing to learn and move in other directions.
Overview
23
23
years of professional experience
Work History
Health and Life insurance agent
self employed
01.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
Receptions/Accounts Receivable
Suzio L Concrete
07.2010 - 07.2024
- I answered the phones and transferred calls to the correct person
- Take messages for some that did not have voicemail
- Entered details such as payments, account information and call logs into the computer system
- Prepared invoices for asphalt and Yorkhill that was bought each day
- Responded to customer requests via telephone and email.
- Managed monthly closing processes accurately and within deadlines, supporting overall financial reporting goals of the organization.
- Improved cash flow by efficiently processing invoices and credit memos for timely payment.
- Maintained strong working knowledge of industry regulations and compliance requirements, ensuring adherence in all daily activities.
- Served as a liaison between various departments including sales, finance, and customer service to ensure seamless communication related to accounts receivable matters.
Switchboard Operator
MIDSTATE HOSPITAL
09.2018 - 10.2020
- Switch board operator answering multiple phones, announcing any codes for the hospital for patient emergency or fire, police or accidents, calling in weekend or over night emergency surgery team
- Putting hospital in lock down due to a shooting victim being dropped off or brought in, working with Life Star when they will be departing or coming in to the hospital
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
Unit Secretary
Gaylord Hospital
01.2017 - 06.2018
- Worked directly with doctors, nurses, patients, families and all hospital staff
- I would call any codes for the floor I was working on
- I would call facilities to have beds fixed or replaced, call housekeeping for rooms cleaned
- Set up new medical files, give all papers to doctors that needed to be signed
- Set up transportation for patients to go home or for appointments, call nursing homes to get rooms for patients leaving
- Make up DNR/DNA bracelets for patients.
Transcription
Self Employed
01.2002 - 03.2007
- Continuously updated professional expertise through participation in educational opportunities related to medical transcription editing practices.
- Enhanced team productivity by sharing transcription best practices and shortcuts with new team members.
- Improved transcription accuracy by diligently proofreading and editing medical reports.
- Enhanced workflow efficiency by organizing and prioritizing transcription tasks.
- Streamlined document management processes by categorizing and filing completed transcriptions effectively.
Education
Insurance License - Health And Life Insurance
Xcel Solutions
Online02.2024
Certificate - Medical Transcription
Penn Foster
Online02.2003
Diploma -
Maloney High School
Meriden, CT06.1988
Skills
- Insurance Policy Sales
- Call Center Customer Service
- Life Insurance Sales
- CRM Software
- Quotes and sales
- Regulatory Requirements
- In-depth product knowledge
- Building Relationships
- Client Service
- Needs Assessment
- Negotiation Tactics
- Insurance product expertise
- Appointment Scheduling
- Health Insurance Sales
- Client needs analysis
- Proofreading expertise
- Physician Collaboration
- Records maintenance professional
- Transcription Software Familiarity
- Strong Work Ethic
- Strong Listening Skills
- Fast Typing Speed
- HIPAA Compliance Understanding
- Customer Satisfaction
- Microsoft Excel expertise
- Invoice Processing
- Accounts receivable management
- Payment Processing
- Customer Relations
- Purchase Orders
- Meeting Deadlines Consistently
- Strong grammar knowledge
- Continuous Learning Attitude
Timeline
Health and Life insurance agent
self employed
01.2024 - Current
Switchboard Operator
MIDSTATE HOSPITAL
09.2018 - 10.2020
Unit Secretary
Gaylord Hospital
01.2017 - 06.2018
Receptions/Accounts Receivable
Suzio L Concrete
07.2010 - 07.2024
Transcription
Self Employed
01.2002 - 03.2007
Insurance License - Health And Life Insurance
Xcel Solutions
Certificate - Medical Transcription
Penn Foster
Diploma -
Maloney High School