Jennifer Acevedo
Dorado ,PR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Family Service Counselor
Dignity Memorial
05.2016 - 12.2022
- Coordinated paperwork and required records to meet all business and legal requirements.
- Supported families on day of interment to resolve any problems and answer questions.
- Helped clients select caskets, markers and memorial options.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Assisted with advanced arrangements for individuals and couples.
- Assisted clients with pre-arranging funeral services.
Front Desk Agent
Hyatt Place
10.2013 - 03.2016
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
Server
Chili's
07.2008 - 09.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Food Preparation Worker
Walt Disney World
09.2007 - 03.2008
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Management Hotel And Restaurant
Universidad De Puerto Rico
Carolina 09.2007
Skills
- Self-Motivated
- Teambuilding
- Flexible and Adaptable
- Data Entry
- Analytical and Critical Thinking
- Multitasking Abilities
- Interpersonal Communication
- Organization and Time Management
- Excellent Communication
- Problem-Solving
Languages
English
Timeline
Family Service Counselor
Dignity Memorial
05.2016 - 12.2022
Front Desk Agent
Hyatt Place
10.2013 - 03.2016
Server
Chili's
07.2008 - 09.2013
Food Preparation Worker
Walt Disney World
09.2007 - 03.2008
Management Hotel And Restaurant
Universidad De Puerto Rico
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