JENNIFER ACEVEDO
Yucaipa,CA
Summary
Dynamic Medical Office Manager with a proven track record at Dr. Walter Jones III, enhancing patient satisfaction and streamlining operations. Expert in EMR software and adept at team leadership, significantly improved office efficiency. Skilled in developing policies that comply with regulatory standards, demonstrating a strong work ethic and critical thinking. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Dr. Walter Jones III
03.2008 - Current
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed employees with various personalities and from different cultures for physician practice.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
Medical Assistant - Medical Assistant Program
CRY-ROP
Redlands, CA04.2008
High School Diploma -
Yucaipa High School
Yucaipa, CA06.1991
Skills
- Team Supervision
- Insurance Eligibility and Verification
- Reception Management
- Attention to Detail
- Team Leadership
- Patient Registration
- Medical Practice Operations
- EMR Software
- Physician Group Management
- Strong Work Ethic
- Conflict Resolution
- Team Leadership and Motivation
- Patient check-in
- Persuasive Communication
- Patient Demographics
- Inventory Maintenance
- Professional telephone etiquette
- Medical terminology knowledge
- Critical Thinking
- Patient Needs Assessment
- Coding Team Coordination
- Administrative Support
- Effective Multitasking
- Schedule Creation
- Human Resources
- Medical Procedures Scheduling
Certification
- Certified C.M.A, 2008-present
- CPR -
Timeline
Medical Office Manager
Dr. Walter Jones III
03.2008 - Current
Medical Assistant - Medical Assistant Program
CRY-ROP
High School Diploma -
Yucaipa High School
- Certified C.M.A, 2008-present
- CPR -
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