Jennifer Acosta
Germantown,MD
Overview
5
5
years of professional experience
Work History
Receptionist/Medical Assistant
Washington Brain And Spine Institute
Rockville, MD
11.2023 - Current
- Take patient vitals.
- Check in patients, check out patients.
- Translated for Doctors, Phone Rooms, and our pain management specialist office.
- Preformed Lumbar Punctures, experience.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Verified insurance/referral coverage for appointments and collected co-payments and hospital balances as required.
- Set up payment plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered incoming calls, responding to inquiries from patients and other medical offices/hospitals.
- Prepared charts for new patients, ensuring all necessary forms and medical documents were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs, and documenting chief complaints.
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Sales Advisor
Bath & Body Works
Germantown, MD
08.2019 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Compiled daily sales reports for management review.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by the management team.
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
Shady Grove Orthopedics
Receptionist
Rockville, MD
07.2022 - 03.2023
- Greeted visitors and checked them in for appointments or meetings.
- Scheduled appointments for clients according to their availability.
- Maintained accurate records of visitors' check-in and check-out times in the logbook system.
- Processed payments for services rendered by staff members using cash register systems.
- Performed light administrative duties, such as filing paperwork and data entry, and/or filled out paperwork for translated patients.
- Updated customer database with new contact information, as needed.
- Created daily reports summarizing visits, transactions, and other relevant data points.
- Verify Insurances.
- Collect payments/ Balances
Receptionist
All Day Medical Care
Gaithersburg, MD
06.2021 - 02.2022
- Developed and maintained accurate records of employee scheduling.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Processed payments and invoices accurately and in a timely manner.
- Scheduled appointments and maintained calendars for multiple staff members.
Education
Bachelor of Science -
Montgomery College
Rockville, MD06.2027
High School Diploma -
Clarksburg High School
Clarksburg, MD06.2020
Skills
- Patient Care and Education
- Clinic Administration
- Payment Collection
- Medical Charting
- Insurance Verification
- Referral Verification
- Customer Service
- Computer Skills
- Excellent Communication
- Vital sign monitors
- Sanitation Procedures
- Biohazard Waste Disposal
- Direct Patient Care
- Sample Collection
- Laboratory Management
- Supply Coordination
- Preparing for surgeries
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist/Medical Assistant
Washington Brain And Spine Institute
11.2023 - Current
Shady Grove Orthopedics
Receptionist
07.2022 - 03.2023
Receptionist
All Day Medical Care
06.2021 - 02.2022
Sales Advisor
Bath & Body Works
08.2019 - 12.2023
Bachelor of Science -
Montgomery College
High School Diploma -
Clarksburg High School
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