Jennifer Acosta Silvera
Jacksonville,FL
Summary
Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of the Art Gallery
The Department of Culture of The State
06.2001 - 01.2003
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Quality Control Inspector
The Department of Culture of The State
02.2003 - 04.2010
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
Independent Artist
Self-employeed
06.2010 - 08.2021
- Curated personal exhibits for galleries, creating visually appealing displays that captured audience attention.
- Collaborated with fellow artists on projects, resulting in unique and diverse works of art.
- Enhanced visual storytelling by incorporating various mediums and techniques in artwork.
- Established a strong online presence for increased visibility and sales through social media marketing strategies.
Caregiver
Self-employeed
07.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Housekeeping Room Attendant
Xclusive Service
08.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Education
High School Diploma -
ESPA Ines Luaces Sanches
Camaguey, Cuba06.1995
Bachelor of Arts - Specialty in Arts
Instituto Superior Pedagogico Jose Marti
Camaguey, Cuba07.2001
Skills
Cleaning bathrooms
Guest Relations
Customer service-focused
Cleaning techniques
Certification
- Cashier-Commercial Clerk Training - December 2019
- Massage Training - January 2020
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Xclusive Service
08.2024 - Current
Caregiver
Self-employeed
07.2023 - 01.2024
Independent Artist
Self-employeed
06.2010 - 08.2021
Quality Control Inspector
The Department of Culture of The State
02.2003 - 04.2010
Manager of the Art Gallery
The Department of Culture of The State
06.2001 - 01.2003
High School Diploma -
ESPA Ines Luaces Sanches
Bachelor of Arts - Specialty in Arts
Instituto Superior Pedagogico Jose Marti