Jennifer Adams
St Petersburg,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction. Knowledgeable Licensed Insurance Agent. Skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale. Astute sales professional skilled at meeting and exceeding company sales goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat Insurance Advisor, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about health insurance, affordable care acts and supplemental plans. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in. Extensive experience in Core and Supplemental Benefits. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat Sales and Benefit Consultant. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Industrious Licensed Insurance Agent offering twenty eight years years of insurance industry experience ready to add value to Florida Blue team. Well-versed in processing accurate sales transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Florida Blue - Blue Cross Blue Shield Of Florida
08.2017 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered product questions with up-to-date knowledge of sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Benefit Enroller
Various Enrollment Companies
08.2008 - 08.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
CGA Contracted General Agents Insurance Sales
Adcahb Medical Coverages
01.1996 - 08.2017
- Enhanced sales performance by implementing effective marketing strategies and maintaining strong client relationships.
- Increased overall agency productivity through comprehensive training programs and efficient resource allocation.
- Streamlined operations by automating manual processes, reducing administrative workload and response time.
- Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.
- Developed new business opportunities by conducting market research, identifying trends, and targeting prospects within niche markets.
- Boosted revenue growth with strategic pricing models and innovative product offerings tailored to client needs.
- Established a solid reputation for professionalism and expertise in the industry through networking events, trade shows, and seminars.
- Created customized insurance packages to meet diverse clients'' needs while remaining compliant with industry regulations.
- Maintained high retention rates by consistently delivering exceptional service, timely policy reviews, and prompt claims handling.
- Ensured compliance with all legal requirements pertaining to insurance policies sold by keeping abreast of changes in legislation that may impact products offered or business practices employed.
- Optimized team performance by setting clear expectations, providing constructive feedback, and recognizing outstanding contributions to agency success.
- Developed and maintained partnerships with key stakeholders, including carriers, vendors, and clients to promote collaboration and mutual success.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Called prospective clients in market area to explain products offered and qualify leads.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Analyzed risk factors to recommend appropriate coverage levels.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Identified and solicited sales prospects in agency databases.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
- Conducted research and identified market trends to develop better strategies for sales.
Education
No Degree - Midwifery Course
St Jude College
Manila Phillipines 06.1986
Skills
- Upselling Strategies
- Customer Satisfaction
- Handling Customer Complaints
- Customer Engagement
- Sales Development
- Product Recommendations
- Collecting Payments
- Sales Orientation
- Telephone etiquette
- Adaptability
- Relationship building
- Excellent communication
- Organizational skills
- Active listening
- Verbal communication
- Conflict resolution
- Building rapport
- Sales techniques
- Written communication
- Reliability
- Resourcefulness
- Multitasking
- Customer service
- Training and development
- Attention to detail
- Self-motivation
- Public speaking
- Critical thinking
- Interpersonal skills
- Product knowledge
- Goal setting
- Decision-making
- Creative thinking
- Problem-solving
- Computer literacy
- Regulatory Compliance
- Customer Needs Assessment
- Teamwork
- Retail Sales
- Fluent in Tagalog
- Sales Goals Attainment
- Flexible Schedule
- Policy and Procedure Adherence
- Customer Assistance
- Independent Judgement
- Teamwork and Collaboration
- Sales Expertise
- Meeting Sales Goals
- Excellent Written and Verbal Communication
- Honest and Dependable
- Sales and Promotions
- Building Customer Loyalty
Accomplishments
Florida Blue Million Dollar Club Ring Qualifier. Sic Times Florida Blue Qualifying Agent. Palms West Chambers of Commerce Ambassador of the year. May Stand Out Performer for the West Region!
Affiliations
- Cooking - Gardening - Arts and Crafts - Reading - Volunteer Work
Certification
Licensed Insurance Agent
Languages
Tagalog
Full Professional
Timeline
Retail Sales Consultant
Florida Blue - Blue Cross Blue Shield Of Florida
08.2017 - Current
Benefit Enroller
Various Enrollment Companies
08.2008 - 08.2017
CGA Contracted General Agents Insurance Sales
Adcahb Medical Coverages
01.1996 - 08.2017
No Degree - Midwifery Course
St Jude College
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