Jennifer Adams
Ogden
Summary
Focused Showroom Manager promoting more than 20+ years' expertise in high-pressure environments. A true leader with the desire to be challenged. Looking for a new opportunity with an organization that offers advancement.
Overview
21
21
years of professional experience
Work History
Showroom Manager
Peterson Plumbing
05.2023 - Current
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests
- Maintained customer database and tracked sales trends
- Oversaw daily operations of showroom, including staff scheduling and inventory management
- Developed store merchandising strategies to optimize product visibility and increase sales
- Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals
- Developed and planned successful business initiatives to drive overall sales
- Planned promotional events to attract new customers and boost revenue growth
- Conducted regular staff meetings to discuss operational updates and improvements
- Managed showroom budgeting and forecasting activities for optimal financial performance
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner
- Promoted service-oriented environment to guests to keep guests browsing and encourage questions
- Assisted with picking out light fixtures and flooring for showroom
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products
- Performed weekly audits of stock levels, pricing accuracy, and display standards
- Trained new employees on proper use of POS systems, product knowledge, and customer service techniques
- Provided insight on most effective ways to display furniture to draw in customers and encourage purchases
- Analyzed customer feedback surveys to identify areas of improvement within the store environment
- Devised, directed and created construction projects to establish showrooms featuring new exotic, luxury and restored collectible vehicles for retail sales
- Coordinated showroom creation and setup [Type] products for retail sales
- Analyzed business performance data and forecasted business results for upper management
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Recruited and trained new employees to meet job requirements
- Resolved customer inquiries and complaints requiring management-level escalation
- Evaluated individual and team business performance and identified opportunities for improvement
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Reviewed completed work to verify consistency, quality and conformance
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Assigned work and monitored performance of project personnel
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Interviewed prospective employees and provided input to HR on hiring decisions
- Produced thorough, accurate and timely reports of project activities
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Proposed or approved modifications to project plans
- Created and managed budgets for travel, training and teambuilding activities.
ADDB
AD
02.2019 - 05.2023
- Attended meetings, listened to presentations and discussed various topics with other committee members
- Participated in educational sessions and workshops designed to increase knowledge of relevant topics
- Gathered information from outside sources related to potential projects under consideration by the committee
- Researched current trends in the field of work associated with the committee's activities
- Analyzed data collected from surveys conducted by the committee or its subcommittees
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Showroom Manager
GREAT WESTERN
02.2003 - 05.2023
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests
- Maintained customer database and tracked sales trends
- Oversaw daily operations of showroom, including staff scheduling and inventory management
- Developed store merchandising strategies to optimize product visibility and increase sales
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals
- Oversaw inventory levels, placing orders to manufacturers when stock needed to be replenished
- Developed and planned successful business initiatives to drive overall sales
- Planned promotional events to attract new customers and boost revenue growth
- Conducted regular staff meetings to discuss operational updates and improvements
- Managed showroom budgeting and forecasting activities for optimal financial performance
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products
- Provided insight on most effective ways to display furniture to draw in customers and encourage purchases
- Devised, directed and created construction projects to establish showrooms featuring new exotic, luxury and restored collectible vehicles for retail sales
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Recruited and trained new employees to meet job requirements
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Assigned work and monitored performance of project personnel
- Proposed or approved modifications to project plans
- Created and managed budgets for travel, training and teambuilding activities.
Education
General Studies -
Weber State University
Ogden, UT06.1993
Skills
- Merchandising Selection
- Corporate Standards
- Brand Awareness
- Purchase Orders
- Client Relationships
- Revenue Management
- Event Planning
- Budgeting and Finance
- Employee Scheduling
- Client Rapport
- Performance Analysis
- Distribution Management
- Interpersonal and Written Communication
- Inventory Oversight
- Showroom Displays
- Brand Management
- Project Planning
- Customer Service
- Employee Development
- Staff Management
- Adaptability and Flexibility
- Multitasking
- Continuous Improvement
- Hiring and Training
- Adaptability
- Reliability
- Active Listening
- Self Motivation
- Training and Development
- Problem-Solving Abilities
- Goal Setting
- Relationship Building
- Scheduling and Coordinating
- Time Management Abilities
Timeline
Showroom Manager
Peterson Plumbing
05.2023 - Current
ADDB
AD
02.2019 - 05.2023
Showroom Manager
GREAT WESTERN
02.2003 - 05.2023
General Studies -
Weber State University
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