JENNIFER ADAMS
Washington,UT
Summary
Experienced account manager known for strong leadership and team-building skills. Detail-oriented and proficient in researching and analyzing data, thriving in a dynamic, fast-paced business environment. Consistently meets and exceeds company goals while fostering a positive attitude and building strong team relationships. Known for exceptional multitasking abilities and delivering outstanding customer service.
Overview
19
19
years of professional experience
Work History
Dedicated Account Manager
TA Dedicated
05.2022 - Current
- Cultivated strong business relationships with assigned accounts to enhance service quality.
- Developed strategies to maximize fleet utilization and account profitability.
- Resolved shipment issues to meet customer service requirements.
- Created and executed detailed load plans to align with customer expectations.
- Lead, developed, and retained a fleet of professional drivers.
- Coached drivers on safety practices to ensure compliance and reduce accidents.
- Maintained accurate records, including BOLs, trip sheets, driver payroll, licenses and more.
- Reduced the cost of outsourcing loads through negotiation.
- Conducted regular audits of fleet assets, ensuring proper utilization and compliance with regulations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.
- Used analytical skills to track and report on account performance metrics.
Fleet Supervisor
CFI Truckload
12.2010 - 05.2022
- Supervised a team of employees by providing training, monitoring work quality, coaching on performance and contributing to employee pay decisions/changes.
- Possessed comprehensive knowledge of HR policies, operational procedures and safety regulations.
- Managed and improved fleet performance by gathering and analyzing data to meet operational goals.
- Evaluate options and make decisions in situations not covered by procedures.
- Documented all occurrences throughout the day and reported service and safety issues to the appropriate personnel.
- Demonstrated strong multitasking abilities and effectively managed time, even with continuous interruptions throughout the day.
- Exhibited patience and strong customer service skills to effectively work with diverse personalities in a fast-paced environment.
Service Analyst
CFI Truckload
08.2009 - 12.2010
- Collected and analyzed data to provide better customer service.
- Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
- Provided reports to executive management and the sales reps as needed.
- Determined root cause of service failures and issued reports for fleet management to address.
- Reduced customer complaints by proactively identifying potential problems and implementing corrective actions.
- Developed training materials to support the onboarding of new Service Analysts.
- Developed comprehensive process documentation for various procedures within the department.
Fleet Supervisor
CFI Truckload
06.2007 - 08.2009
- Supervised a team of employees by providing training, monitoring work quality, coaching on performance and contributing to employee pay decisions/changes.
- Possessed comprehensive knowledge of HR policies, operational procedures and safety regulations.
- Managed and improved fleet performance by gathering and analyzing data to meet operational goals.
- Evaluate options and make decisions in situations not covered by procedures.
- Documented all occurrences throughout the day and reported service and safety issues to the appropriate personnel.
- Demonstrated strong multitasking abilities and effectively managed time, even with continuous interruptions throughout the day.
- Exhibited patience and strong customer service skills to effectively work with diverse personalities in a fast-paced environment.
Real Estate Agent & Office Manager
United Country - Sugar Creek Realty
05.2005 - 06.2007
- Guided home buyers and sellers through sales and purchase of properties
- Created advertisements for local newspapers and magazines
- Assisted with advertisements for the company's nationwide magazine and kept the company website updated.
Education
Bachelor of Science - Marketing & Management
MSSU
Joplin, MOAssociate of Science - General Business
NEO A&M
Miami, OKBachelor of Science - Marketing & Management
Graceland University
Lamoni, IASkills
- Adaptability
- Team Training and Development
- Time Management
- Communication
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Data Analysis
- Documentation And Reporting
- Cold calling skills
- Staff Management
Timeline
Dedicated Account Manager
TA Dedicated
05.2022 - Current
Fleet Supervisor
CFI Truckload
12.2010 - 05.2022
Service Analyst
CFI Truckload
08.2009 - 12.2010
Fleet Supervisor
CFI Truckload
06.2007 - 08.2009
Real Estate Agent & Office Manager
United Country - Sugar Creek Realty
05.2005 - 06.2007
Bachelor of Science - Marketing & Management
MSSU
Associate of Science - General Business
NEO A&M
Bachelor of Science - Marketing & Management
Graceland University