Jennifer Adams
Los Angeles,CA
Summary
Overview
13
13
years of professional experience
Work History
Global Meetings Specialist
Capital Group
04.2024 - Current
- Delivers excellent customer service and demonstrates advanced knowledge for Meetings Team functional areas.
- Utilizes technology and software tools, such as Outlook and Convene to streamline meeting processes and enhance attendee experiences.
- Collaborates with cross-functional teams to develop meeting agendas, content and engagement strategies to ensure meetings were educational, informative, and achieved desired outcomes.
- Oversees the coordination of travel arrangements, accommodations, catering, and on-site logistics for large-scale meetings and events across multiple time zones.
Receptionist/Office Services
Capital Group
08.2023 - 04.2024
- Managed multiple phone lines while imporoving a more sustainable and effective way to complete daily responsibilities.
- Act as a point of contact and support for associates and visitors, while maintaining an sense of urgency to inquiries and direct where appropriate.
- Utilized strong organiziational skills to accuratly produce procedural lists, documents and databases to enhance efficiency and productivity according to buisness needs.
- WIllingness to participate in special projects outside the scope of reception duties.
Administrative Assistant/Property Management
OFC Managment
11.2021 - 10.2022
- Assisted with legal actions as it relates to Tenant landlord laws.
- Experience in preparing leasing agreements, collecting rent payments, and maintaining accurate financial records for property management operations.
- Strong communication skills demonstrated through effective correspondence with property owners, tenants, vendors, and contractors to facilitate smooth property management processes.
- Provided administrative support to various property managers, including maintaining filing systems, organizing meetings, and preparing reports.
Front Desk/Customer Service Representative
Marriot
04.2018 - 01.2020
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Greeted and verified members and guests upon entry to optimize security.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Front Desk Concierge
Hampton Inn & Suites Hotel
02.2016 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries to maximize guest satisfaction.
Customer Service Representative
Enterprise Rent-A-Car
05.2012 - 08.2014
- Collaborated with team members to streamline processes and improve overall customer satisfaction ratings.
- Maintained a customer satisfaction rate of over 90% by providing personalized and efficient service tailored to each individual's needs.
- Managed a high volume of incoming calls and inquiries, consistently meeting and exceeding performance metrics for response time and customer satisfaction.
Education
Bachelor of Arts - Broadcast Journalism
Howard University
Washington. DC05-2014
Skills
- Word Processing
- Data Entry
- Microsoft Teams
- Event Management System
- Genesys
- Microsoft Office Suite
- All Social Media Platforms
- VO Placements
- Detail Oriented
- Time and Task Management
- Problem Solver
- Service Now
- Pulse
- Power Business Intelligence
- Management collaboration
Timeline
Global Meetings Specialist
Capital Group
04.2024 - Current
Receptionist/Office Services
Capital Group
08.2023 - 04.2024
Administrative Assistant/Property Management
OFC Managment
11.2021 - 10.2022
Front Desk/Customer Service Representative
Marriot
04.2018 - 01.2020
Front Desk Concierge
Hampton Inn & Suites Hotel
02.2016 - 01.2018
Customer Service Representative
Enterprise Rent-A-Car
05.2012 - 08.2014
Bachelor of Arts - Broadcast Journalism
Howard University
Similar Profiles
Jeremy JonesJeremy Jones
Investment Services Processor at Capital GroupInvestment Services Processor at Capital Group
Herb HolderHerb Holder
Client Service Representative at Capital GroupClient Service Representative at Capital Group
Alyssa Almanza AYAAlyssa Almanza AYA
Primary Training Support Associate at Capital GroupPrimary Training Support Associate at Capital Group