Delivers excellent customer service and demonstrates advanced knowledge for Meetings Team functional areas.
Utilizes technology and software tools, such as Outlook and Convene to streamline meeting processes and enhance attendee experiences.
Collaborates with cross-functional teams to develop meeting agendas, content and engagement strategies to ensure meetings were educational, informative, and achieved desired outcomes.
Oversees the coordination of travel arrangements, accommodations, catering, and on-site logistics for large-scale meetings and events across multiple time zones.
Receptionist/Office Services
Capital Group
08.2023 - 04.2024
Managed multiple phone lines while imporoving a more sustainable and effective way to complete daily responsibilities.
Act as a point of contact and support for associates and visitors, while maintaining an sense of urgency to inquiries and direct where appropriate.
Utilized strong organiziational skills to accuratly produce procedural lists, documents and databases to enhance efficiency and productivity according to buisness needs.
WIllingness to participate in special projects outside the scope of reception duties.
Administrative Assistant/Property Management
OFC Managment
11.2021 - 10.2022
Assisted with legal actions as it relates to Tenant landlord laws.
Experience in preparing leasing agreements, collecting rent payments, and maintaining accurate financial records for property management operations.
Strong communication skills demonstrated through effective correspondence with property owners, tenants, vendors, and contractors to facilitate smooth property management processes.
Provided administrative support to various property managers, including maintaining filing systems, organizing meetings, and preparing reports.
Front Desk/Customer Service Representative
Marriot
04.2018 - 01.2020
Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Greeted and verified members and guests upon entry to optimize security.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Front Desk Concierge
Hampton Inn & Suites Hotel
02.2016 - 01.2018
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Answered customer telephone calls promptly and appropriately handled needs.
Collected room deposits, fees, and payments.
Responded to guest inquiries to maximize guest satisfaction.
Customer Service Representative
Enterprise Rent-A-Car
05.2012 - 08.2014
Collaborated with team members to streamline processes and improve overall customer satisfaction ratings.
Maintained a customer satisfaction rate of over 90% by providing personalized and efficient service tailored to each individual's needs.
Managed a high volume of incoming calls and inquiries, consistently meeting and exceeding performance metrics for response time and customer satisfaction.
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited