Office Administrative Manager with a proven track record at Michigan Title Insurance Agency, excelling in customer service and office management. Skilled in problem-solving and document management, I effectively resolve employee issues and enhance customer satisfaction, ensuring quality reviews and efficient operations. Committed to fostering a productive work environment.
I began my career at Michigan Title as a courier and quickly advanced to a Processor in the Closing Department.
From there, I was promoted to the Manager of the Closing Department, where I addressed employee issues, ensured customer satisfaction, and conducted quality reviews of all files.
I held that position until I was promoted to Office Manager.
In this current role, I am responsible for balancing the banks, approving outgoing wires, conducting quality reviews, addressing customer complaints, resolving issues with files, and responding to employee questions and concerns.