Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Adams

Flat Rock,MI

Summary

Office Administrative Manager with a proven track record at Michigan Title Insurance Agency, excelling in customer service and office management. Skilled in problem-solving and document management, I effectively resolve employee issues and enhance customer satisfaction, ensuring quality reviews and efficient operations. Committed to fostering a productive work environment.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Office Administrative Manager

Michigan Title Insurance Agency
09.1988 - Current

I began my career at Michigan Title as a courier and quickly advanced to a Processor in the Closing Department.


From there, I was promoted to the Manager of the Closing Department, where I addressed employee issues, ensured customer satisfaction, and conducted quality reviews of all files.


I held that position until I was promoted to Office Manager.


In this current role, I am responsible for balancing the banks, approving outgoing wires, conducting quality reviews, addressing customer complaints, resolving issues with files, and responding to employee questions and concerns.


Education

High School Diploma -

Taylor Center Baptist Academy
Taylor, MI
05-1989

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Experienced in Microsoft Word
  • Problem solving skills
  • Data entry
  • Scheduling and calendar management
  • Payroll processing
  • Document management
  • Account reconciliation
  • Inventory control
  • Employee training

Certification

  • Title Producer's License

Timeline

Office Administrative Manager

Michigan Title Insurance Agency
09.1988 - Current

High School Diploma -

Taylor Center Baptist Academy
Jennifer Adams