JENNIFER ADKISSON
Jones
Summary
Leadership-oriented customer service specialist with solid foundation in circulation and library services. Self-motivated and committed to fostering superior library experiences through engaging and knowledgeable interactions. Known for effective collaboration and adaptability in dynamic environments, ensuring tasks are completed efficiently and accurately.
Overview
2027
2027
years of professional experience
Work History
Book Clerk
Bluebird Books
Edmond, OK
04.2025 - Current
- Provided exceptional customer service while handling inquiries regarding book availability, special orders, or general information about the store's offerings.
- Developed strong relationships with regular customers by remembering their preferences and suggesting new reads based on past purchases.
- Supported promotional and community events by setting up displays and engaging with customers.
- Processed incoming shipments and organized inventory efficiently for optimal accessibility.
- Maintained accurate records of sales transactions and inventory levels using POS system.
Baker, Kitchen Manager
Twisted Tree Baking Company
Edmond, OK
02.2023 - Current
- Trained and mentored bakers on techniques, bakery operations and procedures, improving overall team performance and efficiency.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Prepared all artisan breads and pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Rural Mail Carrier Associate
United States Postal Service
Oklahoma City, OK
12.2020 - 10.2022
- Sorted, Organized, and Delivered mail accurately and efficiently to residential and business customers, communicated with customers regarding unique delivery needs.
- Managed daily route logistics, adapting to changing weather conditions and road accessibility.
- Proven ability to work independently with little guidance. Team player able to assist on any of the 100+ Oklahoma City Rural routes with mail and parcel delivery as needed.
- Regularly load and unload trays and containers of mail and parcels weighing as much as 70 pounds
Access Manager II
Metropolitan Library System
Ralph Ellison Library - Community Libraries
08.2017 - 12.2020
- Specialized in full range of access and engagement services, collection management, management of front line library staff, daily library operations, conflict resolution, technology coaching and education of members about library services and programs.
- Supervised 12 library staff across five library locations. Developed a strong team culture focused on leadership, employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive library experiences across multiple locations, coached staff on customer service, evaluated and improved the use of space, addressed facilities issues, and used exceptional customer service techniques to build relationships and resolve issues.
- Selected to serve as a Summer Reading Training Content Specialist, Collection Development Workgroup and Trainer, Access Support Trainer, and Tailored Titles Content Specialist.
Engagement Specialist II
Metropolitan Library System
Jones, Luther, Midwest City Library
2014 - 08.2017
- Specialized in full range of access and engagement services, collection management, daily library operations, conflict resolution.
- Assisted patrons with research inquiries and access to digital resources.
- Promoted library services and resources through programs, events, and community outreach.
- Trained and supervised volunteers in library procedures and customer service standards.
- Collaborated with appropriate departments to ensure the Youth collection is growing to meet community interests
- Planned, organized, and oversaw gallery and display space
- Prepared and presented Sequoyah Award information at OLA and Encyclomedia.
Circulation Clerk
Metropolitan Library System
Patience S. Latting Northwest Library, Edmond Library, Library Operations, Village Library
01.2009 - 01.2014
- Assisted patrons with inquiries regarding library resources and services, fostering positive customer experiences.
- Managed daily circulation desk operations, ensuring efficient check-in and check-out processes.
- Coached and mentored a team of newly hired circulation staff prior to the opening of the Northwest library.
- Created local workroom procedures that increased efficiency and customer satisfaction.
- Nominated for and Received Outstanding Service Award.
- Provided circulation services at all MLS locations when needed.
Education
Bachelor of Fine Arts - Art History
University of Central Oklahoma
Edmond, OKSkills
- Customer service
- Empathetic and Effective communication
- Cross-functional teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Documentation and reporting
- Attention to detail
- Multitasking and Time Management
- Team Leadership
- Staff training and development
Timeline
Book Clerk
Bluebird Books
04.2025 - Current
Baker, Kitchen Manager
Twisted Tree Baking Company
02.2023 - Current
Rural Mail Carrier Associate
United States Postal Service
12.2020 - 10.2022
Access Manager II
Metropolitan Library System
08.2017 - 12.2020
Circulation Clerk
Metropolitan Library System
01.2009 - 01.2014
Engagement Specialist II
Metropolitan Library System
2014 - 08.2017
Bachelor of Fine Arts - Art History
University of Central Oklahoma