Jennifer Agee
Lebanon,TN
Summary
- Customer Returns Processor with experience working in warehouse distribution centers for retailers.
- Skilled in Under Armour inventory tracking systems.
- Prioritizes organization, detailed documentation and process efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Uses independent decision-making skills and sound judgment to positively impact company success.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Returns Processor
Under Armour
01.2020 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Maintained company processing standards across RA product lines.
Exceptions Department
Under Armour NDH
04.2022 - 11.2022
- Exhibited a proactive approach towards problem-solving by promptly escalating unresolved issues to higher authority as needed.
- Demonstrated excellent attention to detail when verifying transaction information against supporting documentation provided by clients or internal departments.
- Consistently met performance metrics for accuracy, timeliness, and quality while handling high volumes of transactions.
- Increased efficiency by organizing and maintaining accurate records of exception items and resolutions.
- Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
Education
Diploma - General Studies
Wilson Central High School
Lebanon, TNSkills
- Warehouse Operations
- Product Inspection
- Computer Skills
- Data Entry
- Quality Control
- Order Processing
- Quality Assurance Controls
- Product Education
- Efficient organization
- Shipping and receiving
- Microsoft Office
Timeline
Exceptions Department
Under Armour NDH
04.2022 - 11.2022
Returns Processor
Under Armour
01.2020 - Current
Diploma - General Studies
Wilson Central High School