Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Aguero-Meltzer

San Antonio,TX

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

31
31
years of professional experience

Work History

Store Manager

Psycho Bunny
06.2022 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new store managers to district by adhering to company training directives, lead and implemented remote training for all trainees

Beauty Manger

Victoria's Secret & PINK
09.2021 - 06.2022
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Increased sales results to double digit increase by consistent coaching, product knowledge training, and implementing creative selling techniques
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Store Manager

DXL
05.2013 - 03.2021
  • Manage top 5 store in company.
  • Lead by example on daily basis.
  • Foster healthy competitive working environment to boost productivity and morale.
  • Improved sales by cultivating customer rapport and delivering superior customer service, resulting in bonus for 6 consecutive quarters for fiscal 2019.
  • Restock inventory upon shipment arrival and maintain accurate records. Hire, train, evaluate performance and enforce disciplinary actions for managers and associates.
  • Delegate work to employees based on shift requirements, individual strengths and unique training.
  • Meet budget targets by controlling expenses including payroll, paid outs, and supply orders.
  • Update store pricing, signage and merchandising to promote specials, sales and discounts.
  • Implement all visual directives.
  • Member of DXL Advisory Board.

Store Manager

New York & Company Inc.
02.2008 - 05.2013
  • Managed top volume store with staff of 4 managers and 10-15 employees.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
  • Maintained P&L in line with company expectations.
  • Created environment that prevents loss and adheres to all Loss Prevention Policies.
  • Successfully implemented floor sets and promotional events
  • Provided weekly schedule based on payroll matrix.
  • Traveled with District Manager assisted Houston market in the following components, basic operations, P&P, hiring, training, and visual execution.

General Manager

AGACI-Twigland Fashions
10.2006 - 01.2008
  • Served as General Manager for highest producing store in company.
  • Staff consisted of 10 managers and 30-40 associates.
  • Coached and developed internal candidates for promotion to general management.
  • Conducted weekly managers meetings to discuss store opportunities and successes.
  • Implemented Extended Training program to enhance management performance.
  • Maintained clean, well organized, visually appealing store.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Participated in weekly visits from District Manager, owner, and Loss Prevention Manager.

Store Manager

BEBE
07.2000 - 01.2006
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Opened and closed store by processing daily paperwork, balancing register drawers, and preparing deposits.
  • Created weekly schedules for managers and associates to keep every shift well-staffed during holidays and busy periods.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Met with each associate to establish realistic monthly sales goals.
  • Managed district in absence of peer.
  • Participated in district and regional conference calls.
  • Member of Operational Excellence Team.
  • Maintained P&L by controlling compensation, adhering to payroll matrix, abiding by all operational and loss prevention policies.

Associate Manager

Banana Republic
11.1992 - 05.2000
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supported sales management initiatives to optimize business development.
  • Trained as district Visual Coordinator for San Antonio/Austin market.

Education

High School Diploma -

Fox Technical High School
San Antonio, TX

Skills

  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Sales professional
  • Team-oriented
  • Operational budgeting
  • Retail inventory management
  • Financial Reporting
  • Payroll Management
  • Customer Service Management
  • Loss Prevention
  • Employee Training

Timeline

Store Manager

Psycho Bunny
06.2022 - Current

Beauty Manger

Victoria's Secret & PINK
09.2021 - 06.2022

Store Manager

DXL
05.2013 - 03.2021

Store Manager

New York & Company Inc.
02.2008 - 05.2013

General Manager

AGACI-Twigland Fashions
10.2006 - 01.2008

Store Manager

BEBE
07.2000 - 01.2006

Associate Manager

Banana Republic
11.1992 - 05.2000

High School Diploma -

Fox Technical High School

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Jennifer Aguero-Meltzer