Jennifer Aguinaldo
Las Vegas, Nevada ,USA
Summary
To seek and maintain a full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts, and obtained details of issues. A smart individual with great communication and task prioritization talents. Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages promptly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am fluent in English, Filipino(Tagalog), and Ilocano. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Claims Specialist
Allstate Insurance Co
03.2024 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Licensed Insurance Agent
Allstate Insurance Co
07.2023 - 03.2024
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Developed sales leads from direct referrals, networking, and targeted marketing campaigns.
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
LICENSE PERSONAL LINES INSURANCE SERVICE AGENT
Triple AAA CSAA Home And Auto Insurance Group
08.2021 - 08.2023
- Researched providers and compared coverage and premiums to deliver the best possible packages to clients.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained current product knowledge to meet customer needs and increase sales.
- Checked documentation for accuracy and validity on updated systems.
- Documented customer contact in C360, Zendesk, and PAS to maintain a record of customer interactions and elevate the quality of service.
- Provided primary customer support to internal and external customers.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Researched providers and compare coverage and premiums to deliver the best possible packages to clients.
- Negotiated contracts with clients to establish the best coverage with the lowest cost.
- Developed a strong referral network in the community to raise awareness and increase sales opportunities for Lead To BIND.
- Analyzed customer needs to provide customized insurance solutions.
- Generated leads through cold-calling, networking, and other outreach methods.
- Collected premiums on or before the effective date of coverage.
- Negotiated contracts and terms of sale with potential customers.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
- Evaluated competitors' products and services to gain a competitive advantage.
Customer Claims Representative
United Healthcare
02.2019 - 08.2021
- Examined reports, accounts, and evidence to determine the integrity and accuracy of information.
- Interviewed policyholders to verify the information and obtain additional details.
- Followed up with customers on unresolved issues.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Modified, updated, and processed existing policies.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Evaluated the accuracy and quality of data entered into the agency management system.
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine the integrity and accuracy of information.
- Maintained accurate and up-to-date records of claim information for future reference.
- Prepared insurance claim forms or related documents and reviewed them for completeness.
- Assured timely verification of insurance benefits before patient procedures or appointments.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Claims Resolutions Representative
First American Home Warranty
11.2009 - 01.2013
- Answered an average of 75 to 100 calls a day; assist homeowners with their warranty claims, opened new insurance claims, dispatching, troubleshooting, and data entry.
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Established network shares and upgraded and configured hardware.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into the system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Customer service claims agent
Verizon Wireless Call Center
04.2002 - 11.2006
- My duties as a customer service claims agent were answering a high volume of calls, helping our customers choose the best call plans to fit their everyday needs, I assisted them with their insurance claims for their lost or damaged phones, high volume of data entry, offering our customers great products to fit their call plans
- I also updated customers' information in our system.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered.
- Recommended products to customers and suggested other options if the preferred product was unavailable.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Contacted customers to return routine and general calls promptly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Business Administration And Management
Ashworth College
Norcross, GA12.2026
Pharmacy Studies - Pharmacy Technician
UNITED STATES CAREER INSTITUTE
Fort Collins, CO06.2014
Associate of Science - Nursing Assistance
Mira Costa College
Oceanside, CA09.1996
High School Diploma -
Penn Foster High School
Scranton, PA06.1992
Skills
- Fluent in English, Filipino (Tagalog), and Ilocano
- Appointment Scheduling
- Policy Adjustment Knowledge
- Customer Experience
- Insurance Terminology
- Client Service
- Product Knowledge
- Payment Method
- Health Insurance Industry Knowledge
- Critical Thinking
- Quote Generation
- Change Request Processing
- Analyzing Information
- Resolving Customer Issues
- Productivity Standards
- Annual Reviews
- Information Updates
- Outstanding Sales Skills
- Customer Satisfaction
- CRM Systems
- Medical Records Management
- New Policy Quotations
- Production Goals
- Internal Communications
- Client Account Management
- Customer Interaction
- Contract Review and Analysis
Languages
English
Full Professional
Timeline
Claims Specialist
Allstate Insurance Co
03.2024 - Current
Licensed Insurance Agent
Allstate Insurance Co
07.2023 - 03.2024
LICENSE PERSONAL LINES INSURANCE SERVICE AGENT
Triple AAA CSAA Home And Auto Insurance Group
08.2021 - 08.2023
Customer Claims Representative
United Healthcare
02.2019 - 08.2021
Claims Resolutions Representative
First American Home Warranty
11.2009 - 01.2013
Customer service claims agent
Verizon Wireless Call Center
04.2002 - 11.2006
Bachelor of Science - Business Administration And Management
Ashworth College
Pharmacy Studies - Pharmacy Technician
UNITED STATES CAREER INSTITUTE
Associate of Science - Nursing Assistance
Mira Costa College
High School Diploma -
Penn Foster High School
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