Jennifer Aguirre Rodriguez

• Perform end-to-end document processing
• Safely operate mail center automated equipment, including troubleshooting and escalation
• Operate within a highly regulated, high-security environment, adhering to all departmental and corporate policies and procedures.
• Performed detailed scanning of diverse applications.
• Accurately processed application data through software systems.

• Managed patient account concerns effectively via phone and email interactions.
• Researched and introduced new coverage alternatives to improve patient satisfaction.
• Maintain compliance with patient privacy laws and regulatory standards in all activities.
• Responded to patient billing queries via portal.

• Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures
• Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases
• These routine customer service inquiries require the use of standard screens, scripts, and procedures
• Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and processes credit line increase and decrease requests
• Leverages 2 standard screens, verbatim scripts and procedures

• Addressed customer inquiries efficiently to provide accurate resolutions.
• Managed payment processing while ensuring accurate change for cash transactions.
• Ensured safety and cleanliness of work environment by adhering to procedures, rules, and regulations.
• Contributed to meeting monthly workflow targets.
• Achieved notable conversion rates, product sales, and customer experience.
• Kept updated with latest promotions every day.
• Ensured timely availability of products through consistent stocking and restocking efforts.
• Managed daily bank deposits.
• Enhanced overall business operations including sales and troubleshooting.
• Filed applications with Smart Pay to secure financing for customer accessories and devices.
• Monitored inventory using advanced Microsoft Excel skills.

• Greeting and welcoming patients to the practice
• Scheduling, rescheduling, or canceling appointments as needed
• Assisting patients to fill out information forms
• Scheduling follow-up appointments and providing telephonic reminders
• Communicating with medical insurance providers to determine if patients are required to make co-payments
• Monitor office inventory and keep track of supplies with advanced skills in Microsoft Excel
• Verifying methods of payment and collecting payments as needed
• Performing general office duties, such as answering telephones, photocopying, filing, and faxing
• Proficient in dental practice management software (Dentrix)

While working for Metro By T-Mobile I was promoted to HR representative. I still worked as a sales representative 2 days a week. After a few months I resigned due to personal reasons and returned to the company about a year after.

• Processed weekly payroll.
• Screen, recruit, and interview potential employees
• Manage employee attendance record
• Resolves customer issues and answers questions
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Drafted offer letters for new hires which included salary details and benefit packages.
• Partnered with senior HR team to communicate company standards and policies.

• Handled orders in person, over the phone, and online.
• Completed order packing and delivery processes with accuracy.
• Maintained hygiene of beverage storage containers.
• Created and managed weekly timelines.
• Conducted training sessions for new hires.
• Used suggestive selling techniques to promote add-on sales.

• Processed customer orders in person and over the phone.
• Delivered meals to patrons.
• Processed slices for heating.
• Cashier
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Greeted customers and answered any questions they had about the store's products.

• Taking orders; in person, on the phone
• Serving food to customers
• Heating up slices
• Cashier

• Wash, dry, and fold any drop off clothes
• Sell merchandise; detergent, softener, etc
• Cleaning both dryers and washers everyday