Jennifer Ahmed
Hummelstown,PA
Summary
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
20
20
years of professional experience
Work History
Charge Nurse, ED Observation Unit
Penn State Health Milton S. Hershey Medical Center
Hershey , PA
02.2021 - 05.2024
- Professional Collaborative Nursing Council Chair Person from March 2022- May 2024. Organized agenda, guest speakers, lead council in monthly meeting.
- Started mentor program on unit.
- Maintained ACLS, PALS, BLS certifications.
- Implemented safety protocols when administering medications or performing treatments.
- Delegated tasks appropriately among staff members according to their qualifications.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Ensured compliance with infection control protocols throughout the facility.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
- Reviewed staffing patterns and census of nursing units, meeting staffing needs and budgetary controls.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Coordinated and performed patient admissions, transfers and discharges.
Room Parent
Hershey ECC
Hershey , PA
09.2013 - 06.2019
- Organize class parties, activities, and directories.
- Communicate with parents and teachers.
- Assist teachers with other activities such as guest speakers, field trips, etc.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Infant Room Teacher
Tender Years Learning Center
Hershey , PA
09.2007 - 06.2008
- Provided emotional support for both parents and infants during transitions throughout their daycare experience.
- Established positive relationships with parents by communicating regularly about their child's progress.
- Assisted in changing diapers, feeding meals and snacks to infants according to individual needs.
- Provided a safe, nurturing, and stimulating environment for infants.
- Ensured compliance with all state regulations regarding health and safety standards for childcare facilities.
- Maintained cleanliness of classroom environment at all times.
- Monitored children under care to quickly identify safety or security problems.
- Maintained infants' schedules with balanced approach managing rest and play.
- Independently provided all care for infants.
Infant Room Teacher
Aa to Zz
Harrisburg , PA
09.2006 - 09.2007
- Provided emotional support for both parents and infants during transitions throughout their daycare experience.
- Carried out regular health checks on each infant including temperature taking and other assessments as needed.
- Established positive relationships with parents by communicating regularly about their child's progress.
- Assisted in changing diapers, feeding meals and snacks to infants according to individual needs.
- Observed and documented each infant's growth, behavior and developmental milestones.
- Provided a safe, nurturing, and stimulating environment for infants.
- Ensured compliance with all state regulations regarding health and safety standards for childcare facilities.
- Maintained cleanliness of classroom environment at all times.
- Maintained infants' schedules with balanced approach managing rest and play.
- Independently provided all care for infants.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
Hostess
Sodexho
Harrisburg , PA
05.2006 - 09.2006
- Delivered patient trays.
- Ensured diet order was correct.
- Collected patient orders.
- Communicated with nurses and managers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
Shift Manager
McDonald's
Hummelstown , PA
06.2004 - 05.2006
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Deli Clerk
Fox Foods
Hershey , PA
05.2005 - 04.2006
- Inspected labels on deli products to verify accuracy of pricing.
- Prepared all food orders according to customer specifications.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Greeted customers in a friendly and professional manner.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Documented and entered special orders for event catering and party trays.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Education
ASN - Nursing
Harrisburg Area Community College
Harrisburg, PA12-2020
Skills
- Decision-Making
- Rapport Building
- Work Planning and Prioritization
- Team Leadership
- Staff Supervision
- Patient record auditing
- Interdisciplinary Collaboration
- Quality Assurance Controls
- Mentoring and Coaching
- Patient Management
- Discharge Planning
- Direct Patient Care
- Patient Advocacy
- Staff Management
- EMR Systems
- Critical Care
- Issue Resolution
- Clinical Leadership
Timeline
Charge Nurse, ED Observation Unit
Penn State Health Milton S. Hershey Medical Center
02.2021 - 05.2024
Room Parent
Hershey ECC
09.2013 - 06.2019
Infant Room Teacher
Tender Years Learning Center
09.2007 - 06.2008
Infant Room Teacher
Aa to Zz
09.2006 - 09.2007
Hostess
Sodexho
05.2006 - 09.2006
Deli Clerk
Fox Foods
05.2005 - 04.2006
Shift Manager
McDonald's
06.2004 - 05.2006
ASN - Nursing
Harrisburg Area Community College
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