JENNIFER AHO
UNIVERSITY PLACE,US
Summary
Dynamic Community Manager with over 20 years of expertise in property management and administration, specializing in Yardi and RentCafe. Proven track record in fostering collaboration among contractors and vendors to enhance operational efficiency and elevate tenant satisfaction. Committed to delivering strategic insights through meticulous financial reporting and inventory management, driving success in community management initiatives. Results-oriented professional dedicated to creating thriving communities through innovative solutions, exceptional service, and robust community engagement that strengthens relationships and increases participation.
Overview
24
24
years of professional experience
Work History
Community Manager
Dobler Management
03.2025 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Office Administrator
Galvan Construction & Development LLC
10.2023 - 02.2025
- Manage payroll, ensuring precise and timely execution.
- Coordinate meetings, boosting contractor efficiency.
- Streamline vendor talks, optimizing procurement.
- Prepare client portfolios, offering project insights.
- Oversee reports, aiding strategic decisions.
- Remote
Assistant Community Manager
Roundhouse
02.2017 - 10.2023
- Manage property occupancy, maintenance; enhance tenant satisfaction through effective coordination.
- Streamline application, credit check processes, ensuring accuracy and efficiency.
- Oversee financial transactions, reporting; maintain precise financial records.
- Facilitate vendor and resident communication, fostering a collaborative community.
- Address complaints, violations promptly, improving community relations.
Portfolio Manager
Acute Management Property
05.2017 - 03.2018
- Managed tenant relations, resolving issues to enhance satisfaction and retention.
- Coordinated move-ins, ensuring seamless transitions and timely readiness of apartments.
- Conducted market analysis to optimize occupancy and rental strategies.
- Prepared detailed owner reports, supporting informed decision-making.
- Handled accounts payable and receivables, payroll, ensuring financial accuracy and compliance.
Resident Specialist
Balfour Beatty Communities
03.2016 - 10.2016
- Provide strong customer service, coordinating the entire pre-move in process. Conduct tours, provide description of amenities, explain waitlist policies.
- Compile and organize all paperwork. Entering applications into Yardi, preparing move in documents, preparing statement of BAH, termination letters, and service notifications. Screen and qualify applicants.
- Inspect model "make ready" vacancies as well as move outs daily.
- Assist in maintenance service request with follow up.
- Listen to residents' concerns and refer them to appropriate services or personnel.
- Track resident’s notices and assure notices are delivered in a timely manner.
- Conduct final move out and assess all damages and charges.
Assistant Community Manager
Fore Property Company
05.2013 - 05.2015
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Provide respectful, courteous, and efficient remediation of resident requests and complaints.
- Maintain organized and complete resident and property files.
- Keeping in compliance with all state regulated tax credit documentation, follow up on any delinquent rent, prepare late notices and initiate eviction procedures as necessary.
- Posting rents, deposits, late payments.
Assistant Property Manager
Quality Management
10.2001 - 01.2009
- Accurately manage the recertification process from 120 days notifications through recertification signing and recording information in a software database.
- Obtain and review third party verifications for income and all assets
- Implement scheduled rent increases, income and rent restrictions.
- Respond to residents needs and inquiries.
- Ensure that HUD project tenant files are 100% in compliance.
- Posting rent, deposits, and late payments.
- Calculating income, assets and expenses for move-ins, annual and interim recertifications.
Skills
- Routine Operations Coordination
- Payroll, Financial Reporting
- Residential Property Inspections
- Delinquency & Legal
- Marketing
- Subsidized Housing
- Relationship Building
- Conflict Resolution
- Goal Oriented
- Payscan
- Yardi, Blue Moon, CRM, Entrata
- RentCafe, Leo, PDK, DoorKing
Timeline
Community Manager
Dobler Management
03.2025 - Current
Office Administrator
Galvan Construction & Development LLC
10.2023 - 02.2025
Portfolio Manager
Acute Management Property
05.2017 - 03.2018
Assistant Community Manager
Roundhouse
02.2017 - 10.2023
Resident Specialist
Balfour Beatty Communities
03.2016 - 10.2016
Assistant Community Manager
Fore Property Company
05.2013 - 05.2015
Assistant Property Manager
Quality Management
10.2001 - 01.2009
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