Jennifer A. Joseph
Bronx,NY
Summary
Dynamic and professional individual with a proven track record at Acacia Network. Adept in care plan coordination and service delivery management, consistently ensuring the highest level of client satisfaction. Excels in fostering collaboration among team members and employing strong organizational skills to enhance client outcomes. Demonstrates exceptional advocacy for individuals with disabilities, resulting in significant improvements in client service experiences.
Overview
17
17
years of professional experience
Work History
Career Counselor
South Bronx Job Corps Center
01.2023 - Current
- Company Overview: C/O Career Systems Development
- Document monthly student counseling sessions and maintain detailed records of progress
- Continuously assess and evaluate students on both formal and informal levels to identify needs and progress
- Perform intake and needs assessments to tailor support for each student’s unique challenges
- Assist students with continuing their education, entering additional training, and securing community services for successful transition from school to work
- Submit comprehensive student reports and evaluations as required by the program
- Participate in staff training, with a focus on individual and group counseling techniques
- Collaborate in weekly sessions with the Center’s mental health consultant to enhance student support strategies
- Support efforts to retrieve unauthorized absences and track attendance patterns
- Coordinate with parents and admissions counselors to ensure alignment in student goals and progress
- Make referrals to local resources to support students in overcoming barriers to success
- C/O Career Systems Development
Program Coordinator
Constructive Partnerships New York
01.2018 - 01.2024
- Company Overview: formerly Cerebral Palsy Association of New York
- Led the development, implementation, and ongoing monitoring of individualized program plans for clients receiving services, ensuring a personalized and client-centered approach
- Promoted independence, inclusion, and productivity by ensuring that clients had access to opportunities and activities aligned with their unique needs and goals
- Coordinated services effectively with both internal agency personnel and external service providers to ensure a seamless delivery of care and support
- Supervised a team of Supervisory staff and direct care staff within residential services, ensuring compliance with operational standards and fostering a collaborative environment
- Developed and implemented quality assurance measures to monitor and evaluate program goals, ensuring compliance with agency policies and contract specifications
- Conducted regular staff meetings (monthly or as needed), providing leadership and guidance to staff, and offering constructive feedback through performance evaluations and written reviews
- Formerly Cerebral Palsy Association of New York
Shift Supervisor
Cerebral Palsy Association of New York
01.2016 - 01.2018
- Supervised all evening direct care shifts and managed evening routines for assigned residential services, ensuring smooth operations and adherence to program standards
- Conducted the hiring, interviewing, evaluation, and disciplinary processes for direct care staff, fostering a high-performance team
- Provided initial orientation and ongoing training for new direct care personnel, ensuring proper implementation of program plans and compliance with organizational protocols
- Led and participated in cluster meetings, delivering routine training sessions to enhance program effectiveness and staff development
- Ensured all direct care staff accurately completed daily community inclusion logs, maintaining clear documentation of client participation and progress
- Actively participated in conferences for people receiving services during evening shifts, contributing to the overall care and development of program participants
Case Manager
Acacia Network
01.2015 - 01.2016
- Conducted thorough intake interviews and assessments to evaluate client needs and develop appropriate care plans
- Applied person-centered service planning to ensure individualized care that aligned with each client’s unique needs and goals
- Maintained and reviewed monthly reporting and funding documentation, ensuring compliance with all regulatory requirements
- Collaborated with mental health and medical service providers to enhance care delivery and improve outcomes for clients
- Counseled clients facing mental illness, addiction, and substance abuse, helping them address issues that impacted their daily lives
- Kept comprehensive, up-to-date case files with all necessary documentation, ensuring accurate record-keeping and client tracking
- Assessed both new and existing clients to determine their immediate needs, functional capabilities, and provided support to stabilize housing, healthcare, and finances
Direct Care Counselor
Cerebral Palsy Association of New York State
01.2008 - 01.2016
- Provided comprehensive care for individuals with developmental disabilities, ensuring their safety, well-being, and comfort
- Scheduled medical appointments and actively advocated for individuals' rights within the community, ensuring access to necessary services and supports
- Facilitated community inclusion by promoting valued social roles, encouraging independent choices, and fostering positive communication with neighbors and community members
- Assisted with daily living activities such as bathing, dressing, feeding, and mobility, while maintaining dignity and respect for each individual’s personal preferences
- Documented individuals' behaviors and progress in accordance with their behavior intervention plans, ensuring accurate tracking and effective care strategies
- Managed medication administration, tracked medication orders, and ensured proper documentation to support client health and well-being
- Planned and prepared nutritious meals tailored to each individual’s dietary needs, supporting their overall health and nutritional goals
Education
Bachelor of Arts - Sociology
Lehman College
Bronx, NYAssociate of Arts - Liberal Arts, Psychology Option
Bronx Community College
Bronx, NYSkills
- Microsoft Office Suite
- Organizational skills
- Interpersonal skills
- Communication skills
- Collaboration
- Attention to detail
- Time management
- Advocacy for individuals with disabilities
- Care plan coordination
- Service delivery management
Languages
English
Professional Working
Timeline
Career Counselor
South Bronx Job Corps Center
01.2023 - Current
Program Coordinator
Constructive Partnerships New York
01.2018 - 01.2024
Shift Supervisor
Cerebral Palsy Association of New York
01.2016 - 01.2018
Case Manager
Acacia Network
01.2015 - 01.2016
Direct Care Counselor
Cerebral Palsy Association of New York State
01.2008 - 01.2016
Bachelor of Arts - Sociology
Lehman College
Associate of Arts - Liberal Arts, Psychology Option
Bronx Community College
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