Jennifer Akerblom
Summerfield,FL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes in dynamic, high-volume stores and markets. Forward thinker who prioritizes employee morale and engagement.
Overview
10
10
years of professional experience
Work History
Owner
Glitter Gypsy Vintage
04.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Maintained 5-star client feedback rating and top 10% seller status on Poshmark.
- Sourced high quality, unique vintage apparel based off of market trends and clientele feedback.
Group Sales Manager
Bloomingdale's Department Store
02.2017 - 06.2020
- Increased group sales revenue by implementing strategic marketing initiatives and leading high-performing sales teams.
- Responsible for entire store selling pyramid. Direct reports consisted of up to 8 executives, executive development program participants, stylists and personal shoppers. Highest volume was $165M total. Directly responsible for all leased managers on ready to wear floor.
- Recruit, train and develop high performing, engaged sales executives. In Aventura location, two executives were promoted to senior executive roles. In Atlanta location, one sales executive was honored with Best of the Best award. Men's sales executive increased business by 12% over comp.
- Created strong partnerships within store, market, corporate office and brands through collaboration and open communication. Pioneered ready to wear market trainings for vendors and stylists to connect and receive trend information for upcoming seasons.
- Managed P&L by directly managing payroll, staffing and HUR. Focus on floor management and zoning with an emphasis on client satisfaction. Challenged current commission structures due to employee feedback and productivity. Successfully implemented new pay structure in men's shoes and suiting not based on commission.
- Ensured smooth inventory and merchandising practices. High level of communication with all senior executive partners. Created feedback pipeline through OneNote for alignment of all executives.
- Fostered sense of ownership and purpose with direct report executives through consistent one on one touch bases. Challenged them to execute their own meeting touch points and to come with solutions. Encouraged creativity and ideas in executive team meetings to create open communication and create trust. Focus on team morale was successful in zero executive turnover in my tenure not due to internal promotions.
Store Director-Market Client Acquisition Owner
J.Crew
04.2014 - 02.2017
- Created and implemented first electronic client book. Successfully trained and distributed to all store directors in both South and North FL markets. Conducted monthly conference calls to discuss successes and opportunities. Weekly recap to regional manager. Served as point person for both markets to help collaborate and problem solve with leaders.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock. Pioneered enterprise selling store to door model as test store for market.
- Promoted 3 sales associates to keyholders, one assistant manager to store director and one keyholder to visual merchandising manager. Focused on internal development by making training and development top priority. On the floor business review helped involve all team members in ownership of metrics and standards.
- Reduced shrink and received Shrink Excellence Award in two locations. Reduction due to improved operational training and practices to ensure shipment receiving and processing were happening withing 24 hours.
- Implemented start-stop-continue feedback model with all direct reports and throughout market. This initiative helped foster trust and growth between all levels in store and market.
- Analyzed business daily looking for successes and gaps. Communicated focus with management team daily through consistent chat ins ensuring alignment. Daily checklists for AM/PM ensured all team members were completing all tasks seamlessly.
Education
Some College (No Degree) - Liberal Arts And General Studies
Massasoit Community College
BrocktonSkills
- Inventory Management
- Organizational Management
- Workflow Optimization
- Staff Development
- Business Analysis
- Profitability Optimization
- Multi-unit management
- Visual Merchandising
- Employee Relations
- Advanced Goal Setting
- Interpersonal Communication
Accomplishments
Macy's Leadership Institute for High Potential Executives 2018
J.Crew Situational Leadership Training Attendee 2016
Timeline
Owner
Glitter Gypsy Vintage
04.2020 - Current
Group Sales Manager
Bloomingdale's Department Store
02.2017 - 06.2020
Store Director-Market Client Acquisition Owner
J.Crew
04.2014 - 02.2017
Some College (No Degree) - Liberal Arts And General Studies
Massasoit Community College
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