Jennifer Akins
Wister
Summary
Dynamic Operations Manager with a proven track record at Roofing Force LLC, enhancing operational efficiency and accountability. Skilled in problem-solving and team leadership, I implemented quality control systems that improved product reliability and fostered strong vendor relationships, driving better pricing and service quality. Passionate about empowering teams and optimizing workflows.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Roofing Force LLC
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems to boost overall product consistency and reliability.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Regional Receiver
Nation's Best Holdings
09.2019 - 12.2023
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Coordinated with other departments for seamless integration of received goods into various operations.
Education
High School Diploma -
Poteau High School
Poteau, OKSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Project management
- Operations oversight
- Policies and procedures implementation
- Strategic planning
- Project management abilities
- Conflict mediation
- Assignment delegation
- Work flow planning
- Business administration
Timeline
Operations Manager
Roofing Force LLC
01.2024 - Current
Regional Receiver
Nation's Best Holdings
09.2019 - 12.2023
High School Diploma -
Poteau High School
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