Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Alaniz

Fernley

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Delivery Driver

DoorDash
01.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Operations Manager

Berwick Tattoo Parlor
01.2016 - 05.2022
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Assistant Manager

Taco Bell
01.2016 - 09.2016
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Warehouse Packer

Wise Potato Chips
08.2015 - 01.2016
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.

Hospice Aide

Right At Home Care
06.2013 - 08.2015
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
  • Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.

Receptionist

Best Western Hotel
06.2010 - 03.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.

Ultrasound Technologist

Peek-a-Baby
06.2008 - 06.2009
  • Improved patient care by proficiently performing diagnostic ultrasound procedures.
  • Enhanced image quality for accurate diagnoses with proper equipment calibration and settings adjustments.
  • Maintained cleanliness and organization of the ultrasound suite, ensuring a comfortable environment for patients during their exams.
  • Educated patients on examination processes, easing anxiety levels and fostering a positive experience.

Store Associate

Big Lots
06.2004 - 02.2006
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Office Assistant

J D Hiner & Associates
01.2004 - 04.2005
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.

Shift Manager

McDonalds
01.2002 - 10.2004
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.

Salad Bar Attendant

Lawrence Livermore National Laboratory, LLNL
06.2001 - 06.2002
  • Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
  • Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
  • Supported efficient restaurant operations by promptly preparing additional items during peak hours.
  • Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.

Education

High School Diploma -

Thomas Downey High School
Modesto, CA
06.2001

Skills

  • GPS and Route Planning
  • Billing and Invoicing
  • Priority Management
  • Team Leadership
  • Account Management
  • Retail Sales Customer Service

Timeline

Delivery Driver

DoorDash
01.2022 - Current

Operations Manager

Berwick Tattoo Parlor
01.2016 - 05.2022

Assistant Manager

Taco Bell
01.2016 - 09.2016

Warehouse Packer

Wise Potato Chips
08.2015 - 01.2016

Hospice Aide

Right At Home Care
06.2013 - 08.2015

Receptionist

Best Western Hotel
06.2010 - 03.2011

Ultrasound Technologist

Peek-a-Baby
06.2008 - 06.2009

Store Associate

Big Lots
06.2004 - 02.2006

Office Assistant

J D Hiner & Associates
01.2004 - 04.2005

Shift Manager

McDonalds
01.2002 - 10.2004

Salad Bar Attendant

Lawrence Livermore National Laboratory, LLNL
06.2001 - 06.2002

High School Diploma -

Thomas Downey High School

Similar Profiles

CREATE PROFILE
Jennifer Alaniz