Jennifer Alarcon
Jacksonville,FLORIDA
Summary
Dynamic professional with a proven track record at Straightline Global, excelling in claims processing and customer communication. Recognized for streamlining workflows, reducing processing time, and enhancing customer satisfaction through effective issue resolution. Skilled in Microsoft Office and adept at multitasking, fostering teamwork to drive continuous improvement in operations.
Overview
4
4
years of professional experience
Work History
Claims Administrator
Straightline Global
03.2023 - Current
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
Talent Success Specialist
LHH
07.2022 - 11.2022
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Administrative Assistant
Owenby Law
07.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bilingual Customer Service Representative
National Auto Care
03.2021 - 07.2021
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Service Clerk
Asbury Automotive Group
01.2021 - 01.2021
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Contributed to overall store success through effective cross-training in various departments.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Education
DeVry University
Skills
- Claims auditing
- Customer communication
- Claims processing
- Microsoft office
- Follow-up skills
- Information verification
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Phone and email etiquette
- Administration and operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Administrator
Straightline Global
03.2023 - Current
Talent Success Specialist
LHH
07.2022 - 11.2022
Administrative Assistant
Owenby Law
07.2021 - 07.2022
Bilingual Customer Service Representative
National Auto Care
03.2021 - 07.2021
Service Clerk
Asbury Automotive Group
01.2021 - 01.2021
DeVry University
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