Jennifer Alberto
Granby,CT
Summary
Dynamic Operations Manager with a proven track record at Pilot Freight Services, enhancing operational efficiency and customer satisfaction. Expert in supply chain logistics and employee relations, I excel in building client relationships and streamlining processes. Achieved significant improvements in staff productivity and service delivery through innovative strategies and effective problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Zuzick Assoc- Globe Life: American Income Division
Riverside, RI
09.2024 - Current
- Sought out new clients and developed clientele by networking to find new customers.
- Performed administrative tasks such as scheduling appointments, updating records, preparing documents, and handling correspondence.
- Conducted Zoom presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Managed customer accounts by responding promptly to inquiries and resolving any issues that arise.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
- Provided ongoing support for existing customers through phone calls, emails, and meetings.
- Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
- Attended industry events such as seminars and conferences to stay abreast of developments in the field.
- Monitored clients' insurance coverages to ensure changing needs were met.
RV Transport-Owner
Just Us J&J LLC
Grandy, CT
09.2019 - 09.2024
- Formed and sustained strategic relationships with clients.
- Reviewed legal documents related to business operations.
- Developed positive relationships with customers by providing excellent customer service.
- Reported any mechanical problems encountered during transport to the appropriate department.
- Communicated regularly with dispatch regarding route changes or delays due to traffic or weather conditions.
- Inspected the RV prior to departure to ensure it was in good working order and free of damage.
- Delivered vehicles safely and efficiently to their destination on time.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Implemented cost control measures to reduce expenses and increase profitability.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Recorded expenses and maintained receipts.
- Exceeded customer satisfaction by finding creative solutions to problems.
Operations Manager
Pilot Freight Services
Windsor, CT
05.2003 - 10.2019
- Prepared staff work schedules and assigned team members to specific duties.
- Handled high-profile accounts. i.e., Collins Aerospace, Lockheed Martin-Sikorsky Aircraft Division, and Pratt & Whitney.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delegated work to staff, setting priorities and goals.
- Connected with clients and developed strategies for all their transportation needs.
Education
Life And Health Insurance License - Life And Health Insurance
XCEL Solutions
Online Courses10-2024
Associate of Arts - Business Management
Springfield Technical Community College
Springfield, MA05-1989
Skills
- Insurance sales
- Rapport building
- Proposal preparation
- Client account management
- Licensed insurance agent
- Troubleshooting and problem solving
- Supply chain logistics
- Employee relations and conflict resolution
- Customer service
Accomplishments
- Brought Pilot Freight Services Windsor, CT location to number one station globally.
- Overall operational excellence award
- Ontime performance award
Certification
- Life and Health Insurance License for Connecticut and Texas.
Timeline
Insurance Sales Agent
Zuzick Assoc- Globe Life: American Income Division
09.2024 - Current
RV Transport-Owner
Just Us J&J LLC
09.2019 - 09.2024
Operations Manager
Pilot Freight Services
05.2003 - 10.2019
- Life and Health Insurance License for Connecticut and Texas.
Life And Health Insurance License - Life And Health Insurance
XCEL Solutions
Associate of Arts - Business Management
Springfield Technical Community College
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